The MAC Cosmetics store is highly praised for its friendly and knowledgeable staff, with many customers mentioning positive experiences with specific team members. Cassidy and Ryan are consistently recognized for their welcoming attitude, enthusiasm, and helpful recommendations, making customers feel valued and excited about new collections. Several reviews highlight staff members who go above and beyond, such as calling customer service to resolve issues or offering personalized advice that saves customers money. One customer appreciated the staff’s enthusiasm and detailed explanations, which created a refreshing shopping experience. Peggy and Brittany also received praise for their attentive and professional service, with Brittany being noted for her great attitude. Despite some mixed reviews about customer service at other MAC locations within the Bay, the Newmarket store stands out, especially due to the exceptional assistance from a staff member named Julie, who spent over 30 minutes helping a customer choose products and offering helpful tips. Overall, the store is appreciated for its helpful staff, good product recommendations, and positive shopping environment, encouraging customers to return.
Amazing staff who are very knowledgeable and helpful. Only Mac store that I visit. Highly recommend to everyone
October 2025
Had such good service at Mac. Cassidy D was amazing, professional and very kind! Would definitely recommend!
September 2025
I really love the products but am a newish customer ,in the past few years. But I want to say all staff are good but Ryan made me a forever customer, always excited to help, ,kind & knowledgeable. From the first shopping time till today ,thanks Ryan ,Newmarket store.
