The MAC Cosmetics store is highly praised for its friendly and knowledgeable staff, with many customers mentioning positive experiences with specific team members. Cassidy and Ryan are consistently recognized for their welcoming attitude, enthusiasm, and helpful recommendations, making customers feel valued and excited about new collections. Several reviews highlight staff members who go above and beyond, such as calling customer service to resolve issues or offering personalized advice that saves customers money. One customer appreciated the staff’s enthusiasm and detailed explanations, which created a refreshing shopping experience. Peggy and Brittany also received praise for their attentive and professional service, with Brittany being noted for her great attitude. Despite some mixed reviews about customer service at other MAC locations within the Bay, the Newmarket store stands out, especially due to the exceptional assistance from a staff member named Julie, who spent over 30 minutes helping a customer choose products and offering helpful tips. Overall, the store is appreciated for its helpful staff, good product recommendations, and positive shopping environment, encouraging customers to return.
Wonderful experience here last Sunday. Dagny did my make up for a wedding and she did an amazing job! She was not only professional and efficient but also warm and approachable. I felt incredibly comfortable and cared for. All the other staff in the store were friendly and approachable as well. Will definitely be back.
March 2026
There is no where better to go on your Big Day. Julie, Jessie and the rest of the Team make you feel like a Supermodel before you even sit in the chair - but then after ?!?! Flawless. The nicest, knowledgeable, Perfect Artists you could find. I wish I could go every day. Thank you Julie for making this Bride a Queen... read full comment
December 2025
Amazing staff who are very knowledgeable and helpful. Only Mac store that I visit. Highly recommend to everyone
