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“I am very happy with my new to me Ford F-150. It was great working with Jacob Parsons and his colleagues through the purchase process. No pressure and I am glad I bought from Brock Ford in Niagara Falls!”
“This was my first new car purchase and it was a fantastic experience! I dealt with Vince & Alex (mostly Vince). They were both very thorough in explaining everything and ensured that I got what I wanted and needed, and didn't push for more. I am incredibly happy with my new Terrain and I couldn't have done it without their help. Also, shout-out to the guys in the shop! You are awesome too!
Update Sept 15/2026 - Brought my Terrain in for its regular service yesterday. Everyone in the service dept are fantastic! Thorough & honest - did a great job!! I personally wouldn't take my vehicle anywhere else (unless I had no choice).”
“Picked up my truck today. Found John and staff very helpful and courteous. Workmanship was excellent, and fast turn around took it in Monday picked it up Friday. Would highly recommend anybody needing autobody work to check them out.”
“Great place, great service, best prices. Clean office and bathrooms. I called and the owner answered all my questions, ordered my tires and I had them on my car the same day.”
“Went to Star to get a small dent repaired and as a first time customer was treated like a life long friend. From the owner Jackie to office coordinator Tracy, estimator Rob, Josh and Steve who went above and beyond to iron out some wrinkles that no other shops were able to pinpoint. Great team and fair pricing. A long running family business. Hopefully I won't need auto repairs anytime soon, but if I do there's no need to look further than Star Collision.”
“The customer service at this location is absolutely amazing! I needed caliper slide pins and called in and Nick and another gentlemen helped me with finding the right parts, they went above and beyond to help they also helped me order a part that they didn't have in the store. The customer service here is better then most dealerships I have went to get parts. Nick is 3 months in on his job and he is doing amazing! Thank you for the help you guys are amazing”
““Happy life, happy wife” is an incomplete quote—because you also need a happy car. In my case, my car and I are in a committed relationship: I take care of it, and it takes me everywhere without complaining (well… most of the time).
So when my “partner” started acting a little dramatic, I knew it was time for a check-up. That’s how I ended up at Pin Oak Automotive for a diagnostic.
I’ve always had a soft spot for local businesses. There’s something special about them—hard to explain, but you can feel it, and Pin Oak Automotive is exactly that kind of place.
My journey actually started with Katherine, who I’m pretty sure reviewed the entire Ford Escape manual before I even arrived. She was organized, helpful, and managed to get me an appointment the very next day—which worked perfectly for me.
I also have a personal rule: if there’s a scheduled appointment, I don’t like being late. So I showed up on time… and ended up enjoying the wait more than expected.
Why? Because the place has character. From a “treasure box” of random objects found in customers’ tires (which honestly deserves its own museum section), to creative metal sculptures made from shop materials—like an elephant and another mysterious animal I couldn’t quite identify. It’s not just a garage; it’s a mini art gallery with a mechanical soul.
As for the diagnosis, it turns out my “partner” might need a bit of deep maintenance soon… but just like any strong relationship, it’s still holding up—loyal and reliable as ever.
That afternoon, I got the call to pick up my “princess,” and as usual, we ended up having a funny chat with the technician. I joked about fixing his parts while he fixed my car, and he took it lightly—which I really appreciated. That sense of humor made the whole experience even better.
And that was the end of the trip. Thank you, Pin Oak Automotive, for the professional service and the sincere, funny moments.
Photo note: Don’t mind the guy blocking the door in the picture—that’s just me. Please focus on the sign, that’s the real star of the show.”
“Had issues with our vehicle while in town and the service staff was exceptionally helpful, pleasant and accommodating. Best experience with a vehicle dealership / service center ever.”
“Only place I will go for parts. Always have what I need and if they don't have it in stock they will order it. They don't carry cheap parts so you are always going to get the best parts for your car. All of the staff are knowledgeable and helpful”
8AM - 2PM
4497 Kent Ave, Niagara Falls
Auto Parts
“Ron, Jay & others have been extremely helpful with auto parts. Always delivering competitive pricing on everything. PS; If your ever at Merrittville or Ohsweken go and see Jay Fontaine after the races, he goes above and beyond to take of customers and fans.”
“This was the only automotive parts store in Niagara Region to have a part for my 24 year old vehicle in stock. Normally I have no problem whatsoever waiting for parts but this was caught last second before a major trip to Toronto in 2 days. Cheers boys, thanks the courteous and fantastic service!”
8AM - 12:45PM
6152 Thorold Stone Rd, Niagara Falls
Auto Parts
“Conveniently located at the 5 corners in N.F and offer a huge array of auto body and auto parts. Dave and all the staff at Jack Dow have been phenomenal over the years, thank you very much!”
“I went here to get 2 interior door panels and arm rest. I can’t begin to explain the extraordinary service I received from Moe, he was very knowledgeable and so patient, amazing customer service. I drove over an hour to come here and it was so well worth it. I’ll definitely be going here again. Keep up the great work Moe??.”
“I needed a part for my vehicle. I went to Toyota, the parts guy said he couldn’t find what I was looking for because it wasn’t listed in his computer screen for my vehicle year and model. I told him to look up a different car for this Toyota part still no luck. I found LKQ through an internet search, not only did he find what I needed,the part was new, he gave it to me for a reduced price and I picked it up the next day. My entire experience with LKQ was top tier; attentive, polite, and very professional. I actually felt they cared that I was able to get what I needed fast and at a great price without any hassle. Absolutely deserving of a 5star!”
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“Great experience from the beginning of our interest for Sienna to yesterday's purchase! Great people over Toyota Niagara Falls!
Thanks for put new pet 😁”