Avis Car Rental
Car RentalHours:
5127 Victoria Ave, Niagara Falls ON L2E 4E4 Hours
About Avis Car Rental
Avis Car Rental receives mixed reviews regarding its service quality, but consistently provides good vehicles. Several customers report very friendly and helpful staff, with one noting a manager went far beyond standard service to accommodate a late arrival. The rental process is generally described as smooth, with honest billing, reasonable final costs, and no fraudulent damage claims. The cars are typically noted as clean, new, and recent models, with one customer receiving a free upgrade. However, other experiences highlight significant service issues. Some staff are described as abrupt, unwelcoming, and distracted, such as by answering phones during transactions. There was also a report of an employee incorrectly disputing a customer's insurance coverage. The paperwork process can take around 25 minutes. While one reviewer advises patience for a positive experience, another states they will not use the service again due to the poor interpersonal service, despite the quality of the car itself.
Most Recent Reviews
November 2023
Great experience, very friendly staff, will def book again.Based on the reviews you'd think the service isn't good but the guy just likes to take his time and he's absolutely right for doing so. Chill out, be friendly and stop expecting instant gratification and you'll have a positive experience too.
August 2023
Friendly, helpful. Car was spotless, and comfortable to drive long distances. Would use them again. Thanks, Bryan.
May 2022
I’ve rented from this location a few times. Never had an issue except once where the economy car I had booked was unavailable and I got a free upgrade to a convertible. That was awesome. Would recommend.
More Comments(51)
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