Car Rental in Niagara Falls, ON

“If I could rate my own experience higher than 5stars I would! Just blown away at the level of customer service I received this morning! Renee was absolutely fantastic answering all of our questions and concerns with patience and knowledge and kindness. The whole team working there dealing with other customers absolutely fantastic as well! They all go above and beyond to make sure everyone is taken care of and to make sure everyone is satisfied! If I owned this company I would be very proud of my team and maybe even provide them with an extra paid day off!! Thanks again for everything!!”

“Rented a car for 3 days while our car would be at mechanic shop. From the initial call enquiring availability and cost, Jonathan, from Carter Rental, Upper Wellington St. location, Hamilton, was very professional, informative and …”

“The man working there was super helpful and kind. He went above and beyond to help me and I will never forget that. 10/10 experience, will definitely rent from this location again.

Long story short:
I actually had my reservation cancelled at another car rental location in the US because of a lack of cars available, and I could not find any other ones in the US.

However I made a last minute reservation at this location and after calling ahead, he agreed to wait 15 minutes past closing time for me to arrive to pickup the car. This literally saved my entire long weekend, had he not waited for me, my road trip with my friends would be cancelled.

When I went to return the car he noticed a scratch that I probably left from driving through a deep pothole during my trip and let me go without any charge. He was genuinely so kind and hospitable, I have not had a better car rental experience than this location.”

“My husband and I are beyond happy with our experience at Hertz Car Rental – Niagara Falls.

They helped us find a car the same day, stayed within our budget, and even provided a car seat for our son, which meant so much to us as a family. Everything felt easy, smooth, and stress-free.

I truly recommend this location to anyone looking for a reliable car at a reasonable price and great customer service.”