Car Rental in St. Catharines, ON

“It's beyond the expectations. Start with wonderful welcoming, kindness, helpful and experience. What I could tell you is not enough to represent the great results that I have felt. I'll be your regular customer without hesitation for sure. I really recommend everyone to visit this branch.Thank you for everything.”

“Great service and great price.They weren’t able to look at my truck until the following week when I was away. They stored it for over a week and kept it inside during the snow. Appreciate it”

“I have never rented a car before, reserved it on-line to make things easier. When I walked in it was overwhelming how many people were in there, they were accommodating and went above and beyond to make sure my experience was absolutely perfect. Not to mention all others there either returning or renting a car, they too were being treated the same. I will refer this location on Merritt S. St. Catharines to anyone I know who needs to rent a car.”

“My experience with Avis Car Rental/St. Catharines, and specifically with Omar (the owner), was truly exceptional and worth highlighting. I want to start this review by expressing my sincere gratitude to Omar, who became an unexpected savior on a day that seemed to be rapidly complicating.Our journey began by renting a car from Avis at Toronto Pearson Airport to visit Niagara Falls before our scheduled 8:00 pm flight. However, it was marred by technical issues with the vehicle, which displayed a brake-related warning when we picked it up. Avis offered us a larger car as a replacement, even though this typically involves higher fuel consumption. We had initially requested a smaller car, but were informed there was no availability. Finally, they provided us with a more suitable Toyota Corolla, though during the trip, we noticed it also had a "Service Required" message.We reached our destination without major incidents, but during the return journey around 2:50 pm, we experienced a flat tire. To our surprise, the car did not have a spare tire, only a compressor and glue that were not working correctly. At this point, we contacted Avis for assistance, and they sent a tow truck that took us to a tire shop contracted by Avis. Unfortunately, the shop could not accommodate us without an appointment, and they left us there alone, facing a time dilemma with our 8:00 pm flight.After waiting for about 20 minutes, the tow truck driver returned and took us to an Avis Car Rental at St. Catharines, where they were supposed to provide us with another car to get to the airport. By this time, it was nearly 6:10 pm, three hours had passed since the start of our problem, and we saw no viable solution in sight. With less than two hours until our flight and still an hour away from the airport, the situation was dire.It was at this critical moment that Omar, the owner of Avis Car Rental, demonstrated his empathy and generosity. He listened carefully to our situation and understood its severity. Ultimately, he decided to drive us to the airport himself, recognizing that taking an Uber would not be cost-effective for Avis, and renting another car would not give us enough time to catch our flight.Omar not only provided us with crucial transportation in a time of need but also offered encouragement and a positive attitude. His act of kindness and commitment to the customer are truly commendable. Beyond being a competent professional in his work, he revealed himself as a compassionate person who genuinely cares about others and is willing to go above and beyond to help.My experience with Avis Car Rental and Omar exceeded all my expectations, and for that, I would like to express my deepest gratitude. This experience reminded me of the importance of finding individuals like Omar who make a difference in challenging situations. Without a doubt, if I ever need car rental services in the region again, I will not hesitate to turn to Avis Car Rental.”

“This review is dedicated to the kind staff who went and above and beyond to help me (I believe his name was Omar). There were some mixups with the reservation (completely on on my end) when I first went to pick up the car, and he was extremely patient and helpful. We were able to resolve everything no problem. Some of the best customer service I have ever received. Thank you!”