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February 2024 by Claudette Andres
The delivery drivers parked their truck right in front of the neighbour's driveway, and the neighbour asked them to move it, as she was taking the kids to school. They got into a heated argument over it. It should never have happened, as there was plenty of room to park the truck in front of our place. The delivery guys were unable to get the freezer into our basement, and we asked them to leave it in the kitchen. After they left, we called someone else to get it into the basement. We called the store to get a refund on the delivery, but was refused.That's not very professional... We always bought our appliances from Ray James, and their service was always good.
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September 2023 by T Abbatiello
Very happy !!! We have always bought our appliances here. We tried the Brick once and it was just garbage all the way around. The service the quality … the saying is true you get what you pay for. Stacey was great and she was very knowledgeable… hard to find these days. I bought 5 appliances and so far am very happy. I told her what I wanted and she made great recommendations. The delivery guys were awesome. They were very careful with delivery and set up and they made sure everything worked before they left. Will continue to shop here. Thanks Ray James & Stacey ❤️
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June 2023 by Rich Lepp
These people have no post purchase assistance. When I call them, 6 moths after purchase date for computer info, the response is ... call a appliance repair company, "we do not service what we sell".People beware, you are on your own when buying from Ray James.30/30.....thirty feet or 30 seconds!
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April 2023 by Mary Gillespie
I bought an awesome18 in Whirlpool dishwasher. It came on time and installed to perfection. Thank you staff of Ray James!!!
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February 2023 by T
I called for a portable dishwasher they had one on sale and in stock everyone had sales but no stock very nice people I will be back . Thanks Ray James
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November 2022 by Sean Shields
5 stars across the board for this place.They have a great selection of appliances; stoves, microwaves, fridges, dishwashers, and the list goes on.Now, for my personal story of this business, I literally called every appliance store I could find and none of them stocked the part I needed (the agitator dogs broke on my wash machine) and the only other option was going to be Amazon, I called Ray James Appliance and as sure as the day is long, they stocked the part, I picked up the part I needed, in hand same day and for a price tag of around 7$ I am very pleased with the service I received there and found out they have been in that plaza for 30 years and the business itself has been around since the 60s, any chance I get to support local I do. Also, im happy to say my wash machine is back up and running!!If you are looking for any parts to repair any of your appliances I would highly recommend you call and ask if they stock the part, chances are they do as they had a huge selection of parts behind the front desk.Thank you everyone at Ray James Appliances for your help today!
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November 2022 by Sean
5 stars across the board for this place.They have a great selection of appliances; stoves, microwaves, fridges, dishwashers, and the list goes on.Now, for my personal story of this business, I literally called every appliance store I could find and none of them stocked the part I needed (the agitator dogs broke on my wash machine) and the only other option was going to be Amazon, I called Ray James Appliance and as sure as the day is long, they stocked the part, I picked up the part I needed, in hand same day and for a price tag of around 7$ I am very pleased with the service I received there and found out they have been in that plaza for 30 years and the business itself has been around since the 60s, any chance I get to support local I do. Also, im happy to say my wash machine is back up and running!!If you are looking for any parts to repair any of your appliances I would highly recommend you call and ask if they stock the part, chances are they do as they had a huge selection of parts behind the front desk.Thank you everyone at Ray James Appliances for your help today!
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October 2022 by Virginia V
From the minute I walked into Ray James Appliances, Sheila helped me make my buying decision so much easier with all her knowledge and common sense!Delivery was within a few days and the 2 gentlemen that made the delivery were nothing short of amazing!! Kind, courteous and beyond helpful!!!!If I could give them all 100+ stars I would!I’ll never shop anywhere else for my appliances again!Ray James Appliances staff provided exemplary customer service from start to finish!
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September 2022 by Linda Dyer
Purchased a refrigerator and dishwash from this business. Great sales experience, appliances delivered as promised and installed by great guys. They cleaned up and were completely professional and reliable. Thank you for being so nice when I mixed up the delivery time.
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September 2022 by JL LJ
I purchased a pump for a washing machine, which when I received this during covid lockdown where you had to go to the door and not allowed in store .I opened package, at home, and the pump is similar but not exact (different base)I called and the woman who spoke to their technician and said they just manipulate this to get to fit (paraphrase), which i felt would negate the warranty but I was not concerned as I don't want to buy a new machine and needed to save money (limited work).strangely enough the machine fault had cleared and I waited to see if the fault returned and machine must have cleared itself out.as life would happen I had emailed and asked to return about 6 months later (part never installed) and was told they have a 90 day return policy and would not accept this.again I've never been in the store to see a sign that may state that and going through covid closures and lockdowns, I asked for special consideration or someone else to reach out to and no response.serves me right, I was warned and should have went elsewhere.
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January 2022 by Rachel Harwood
Went to apply. And apparently they discriminate against women in 2021. Not to mention illegal. Great business haha. ??
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December 2021 by ben landey
Absolutely awesome service. Got a great price on a dishwasher from John and they had it delivered. Will be buying all future appliances from Ray James no questions asked.
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November 2021 by Duane Wade
Staff was amazing! Helped us navigate the store and pointed us in the right direction for exactly what we wanted. We will be back for a new stove next!
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November 2021 by Eva Anuski
Bought appliances here for my son and I am satisfied with everything. Service is great.Would definitely recommend.
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October 2021 by Maw Paw
Purchased a washer here in Jan., 2020. Guaranteed for 1 year. On April 24, 2021 the agitator broke off and I ended up with 1 very large and 2 small pieces of plastic in the load. We knew stores were not allowing people in, but on Tuesday we went to the store to see what could be done since the machine was only 15 months old. A lady came to the door "I can't let you in. How can I help you?" I said I needed to see someone about a washer. She said "Again, how can I help you?" Really??? I thought I explained but took the broken agitator from a bag. She went and printed off a copy of the purchase and came back and said the warranty was off and there was nothing she could do and that I could phone the manufacturer but they would not help either. I asked if the saleslady I purchased from was still there and was told yes but she could not help as I was dealing with the manager at the door. Manager?? There was no 'sorry this happened, or I wish I could be of more help...wow. Ray James was my parents former neighbour when I was growing up and my parents bought from him. When Ron and I married we bought from him. When we remodeled our kitchen 20 some years ago we purchased from Alex who had taken over the store.My daughter came over and called the manufacturer. They replaced the agitator through the repair service at Lincoln Appliances. Lincoln could not have been nicer on the phone and the repairman was wonderful. Thank you Whirlpool and Lincoln Appliances for covering this at no cost to us. Definitely dealing with Lincoln for future needs.In reply to your response, it was your rudeness that did the real damage.
