East West Futons offers a wide range of well-built futons to customers in the area. The business receives praise for its great and personable customer service, with staff like Justin and Jason providing helpful assistance. Customers highlight the high-quality construction of the futon frames, made from beautiful and durable wood, as well as the comfort of the mattresses, which guests have found very satisfactory. While there have been some minor issues with shipping and packaging, leading to a few damaged items, the overall customer experience at East West Futons is positive. The store is described as the only futon retailer in Toronto, providing a convenient option for those in need of a versatile, dual-purpose sofa-bed. Customers recommend closely following the assembly tutorials on the website, which are said to be more useful than the paper instructions.
