Kiehl's Since 1851 offers a positive shopping experience with outstanding customer service. Customers appreciate the knowledgeable and professional staff, who take their time to explain products and answer questions in detail. Representatives like Aman, Jill, Anni, and Eddy are praised for being friendly, patient, and helpful, creating a welcoming in-store environment. The store is well-organized, and many customers find the in-store experience refreshing compared to online shopping. Staff members often provide personalized advice and address specific queries about products like Ultra Face Cream. Whether returning items or shopping for new products, customers feel confident and satisfied with the assistance they receive. Overall, Kiehl's is known for its excellent service, knowledgeable staff, and a store atmosphere that encourages customers to return for future purchases.
Great experience at Kiehl’s today! The overall process from consultation to product recommendation was commendable. Myesha was very knowledgeable and helpful which made us believe in Kiehl’s being our first time.Looking forward to amazing results and would love to be loyal client of this brand !!
April 2026
I had two excellent experiences at Kiehls Yorkdale with CJ. Extremely knowledgeable product-wise, she explained the skin tests we did very carefully, and patiently answered all my questions. I'll be going back there for my refills and hope to see her again. Well done, CJ!
March 2026
The customer review is super good and Carmen O told all the details my skin needed and she is super friendly
