Kit and Ace offers timeless seasonal collections and staple styles for men and women, designed for various occasions, from work to play. Their clothes are enhanced with modern functionality, catering to an on-the-go lifestyle. Customers appreciate the stylish clothing, especially during sales, although some have noted that the best items tend to be full price. The shopping experience can be mixed, with reports of excellent customer service from specific staff members, who go above and beyond to assist customers. For instance, one employee was noted for her quick and efficient handling of an online order return, helping to provide store credits and ensuring the right size was ordered. However, there are also complaints about poor customer service, including issues with receiving refunds and difficulty in communication. Overall, while the store has friendly and knowledgeable staff, experiences can vary, making it important for customers to be aware of potential service challenges. Additionally, the store offers paid street parking for convenience.
Visited this store with a friend. We were lucky to visit during a 50% off sale. The quality of product is excellent. Great fabric and color selection for both men and women. The sale was so good, I returned the following week and made 2 purchases
February 2024
Great clothes but the customer service is terrible. Received a damaged dress. Had a hard time getting refund authorization. Sent dress back three weeks ago. No refund received and they won't answer emails. Have opened dispute with AmEx.
February 2024
Great product but I think I just met the unfriendliest human in retail. No hello no eye contact and no thank you.. maybe a different career
