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February 2024 by Mark bastawros
Great quality furniture!
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February 2024 by Abdul Arab
I had a pleasant experience dealing with Kyle the Design Consultant. He was very knowledgeable and provided us great ideas for our room setup. Big store with a great selection, I'd highly recommend.
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January 2024 by Billo
Good products quality was above expectations and turn around was quick. Service from sales 5 stars.Service from manager gave me a hard time. Just needed to exchange one minor item for something similar resulted in 2 hrs on the phone w/ the manager trying to find loop holes to not allow me to exchange something simple.
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December 2023 by Weilin
Note: this is a review for EQ3 product not this store specifically.3 bed slats broke over a little over a year, from sitting on the bed (normal weight) and customer service responded the weight has to be distributed evenly, meaning this bed can only be lied on? IKEA slats performed much better.
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November 2023 by Trinoiste #yeg
We purchased a sectional from EQ3 about 5months ago. Cello grade 3 leather, feather on feather. I must say I am very disappointed with the quality of the cushion. It is definitely not meant for regular use. The back cushion never stays up straight. It keeps falling despite puffing it up. Looks great in show room but alas not in reality. Wasted 9K for no reason.
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October 2023 by A. M. Holmes
From ordering swatches online to visiting Byward to see the floor model, to tracking shipment, purchasing through EQ3 has been a most pleasant experience. The quality of product and service is worth the cost (and I mean that as someone for whom such furniture is a special purchase). I felt respected as a customer from beginning to end. This is not something I write lightly.
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September 2023 by Kristine Villeneuve
Fantastic store, with friendly and knowledgeable staff. Furniture is great quality and beautifully designed. We get tons of compliments! Would 100% recommend!
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August 2023 by Kristine Preston
Fantastic store, with friendly and knowledgeable staff. Furniture is great quality and beautifully designed. We get tons of compliments! Would 100% recommend!
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August 2023 by Victoria
Super service from Nate in purchasing a sofa. He gave great input when deciding on the different leather choices and configuration.The delivery arrived as scheduled and set up was efficient.
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August 2023 by Melody Gendron
What an amazing service!! Nate offered such a nice customer service and was always ready to help! Nate was so helpful and kind! The furniture is such great quality and it looks so chic and beautiful! I definitely recommend this store!! Thank you again!!
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August 2023 by Chantal A
very nice design ! nice products however avoid Nate! he is rude and unprofessional! everyone else is nice but Nate is very rude! We got there at 5:00 pm and we saw a product that we wanted to purchase but since it was 6:00 pm he did not let us to purchase it and literally kicked us out
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August 2023 by Mike Herzog
Wow! After visiting a variety of furniture stores in Ottawa and Online, we made our way into EQ3 on a Sunday morning. Immediately upon entering we were welcomed by Nate and everything got better after that! Nate jokingly said it was only his second day after magically weaving through EQ3's products to quickly get us an awesome bedroom set - bed and side tables and then even more. Anyone who thinks "service is dead" should get over to see Nate at EQ3. No hard sell rather support to find us the best items to meet our needs. Thank you EQ3 for understanding that customer service makes all the difference. We'll be headed back after the first order arrives - Canadian Company! Great People (Nate and other team members), Service and Quality = success!
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June 2023 by Melissa Pang
Amazing customer service from Kyle. He has an impressive wealth of knowledge and was really patient and helpful. I really appreciated how all of the staff were friendly and not at all pushy. Dav (hope I got name right) even went to get a piece from storage for me to examine. Thank you! Will post again after purchase complete!
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June 2023 by Ruth Adams
Past purchases have been of excellent quality and design and I expect my newest acquisition (when it arrives) to be the same. The store staff are very helpful and the delivery and set-up staff are friendly, respectful of my home and efficient. It is a joy to visit the store.
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June 2023 by Isabel Morales
We came to the store a few weeks ago to purchase a sofa. Nate was absolutely amazing. So patient to answer every single question we had, to understand our lifestyle so he could guide us better and to explain all the details about all sofas. I learned more about furniture with him than in my entire life. If you come to this store, I highly recommend you deal with Nate.
