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August 2023 by Tanishia Patriquin (Tishi)
Great staff, friendly, but 100% the most expensive way I've done my taxes in 10 years. I will likely not be returning. I was also unable to get a clear answer on the cost beforehand so I was shocked when it was over $100. I don't recommend this for those that have basic taxes and are in a low income bracket like myself. Some transparency with your clients about prices is my advice. Thank you. ?
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May 2023 by Yahya072
don’t bother taking a appointment bc you will still wait 2 hours for a bad service and don’t bother talkin to colin he’s very disrespectful
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April 2023 by Neil Gorman
I was referred to come to this office by the 701 Bank Street location. When I got there I informed the guy I would like to get my income tax done, He asked if I would drop it off I asked if I could stay and have it done. He made me feel like I was disturbing them. There was no one in the office but staff. They were rude I don't know where they get there staff from but they need to screen better when they are hiring. A bid shout out to A1 Tax Consultants at St. Laurent Center for there excellent customer service.
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April 2023 by Elizabeth Alvarado Vidana
Don't go there! You will waste your time. They didn't bother to call earlier the day of my apponintment to cancel it. Apparently the agent didn't show up to her shift and they had 3 hours to let me know but didn't even bother to do so, and when I arrived to my appointment ON TIME the person at the entrance didn't even care. He offered me to drop off of my documents but to be honest they are so unprofesional that I didn't want to risk it. If the agent doesn't bother to show up to work and they don't bother calling you to let you know, don't bother goind there. By they way this is the second time at this location and both times failed to help me.
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April 2023 by Chantelle Rieger
They are horrible at returning phone calls. I've been trying to get in touch with them for 3 months now.
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February 2023 by Nghia Huynh, Ca
I just came here to ask something about tax return and the staff friendly explained to me a total satisfaction. Well done ; and keep your professional tax preparation H&R Block .
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November 2022 by Ihab Mouma
Paola did my taxes here, she was so great so patient and so kind for somebody who knows so little about taxes. She took the time to explain every question I had, and was very knowledgeable about was she was doing and saying. Just seems like genuinely a great person.Highly recommend doing taxes here especially with somebody like Paola.
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September 2022 by Liban Said
I found this location terrible when it comes to replying call back and upsolutely not filing back on taxes thats sopposed to be done. I had to get my tax return back in person that was left in the bottom office shelfs. As i organization, unacceptable.
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September 2022 by crea9910
It took them 3 months to do my simple tax return. I even checked back after 2 months, and it still took them another whole month! Absolutely ridiculous, don’t go there.
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August 2022 by Caathy H. Uhl
Spent hours with the staff pouring over back taxes, and they were fantastic. Paula was patient and friendly, and she made every thing seem simple and straight foward.
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June 2022 by Gabriel Noël Letendre
Very slow and unreliable. Impossible to reach them. Shop is closed 5 days a week. I have no idea when my taxes will be ready and they are already more than a month late.My girlfriend has been waiting for more than a year for hers. Last time we talked to them they said they lost her files.Go to other accountants or at least to another H&R.
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June 2022 by K M
I dropped off my taxes to the Cumberland St location in March. Following up in April, after no word from them, I find that this location closed without telling me where my documents would go, and the Bank St location is now taking over. I have called this location for weeks - leaving voicemails and having one verbal promise that they'd get back to me in the same day and that they would cover any late fees imposed by the CRA, only to not hear from them for two further weeks. Voicemail is now full, and location is open two days a week. Still no idea where my taxes are or why they've been lost without any notification. Shocking service and disregard.EDIT (+2 weeks)Despite the below reply, the District Manager never followed up. When I finally found my taxes and physically moved them to another office, in the end, H&R block entered basic info (income, etc) wrong, leading to an incorrect return.H&R Block in Canada has clearly had significant internal problems. Do not return to their services.
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May 2022 by tulsi ekine
The service just sucks to the absolute max. Firstly, they don't pick there phone calls neither do they reply to their emails. I gave my taxes to be filed and I was told it will take about a week and its been over a month and I still have not received my tax report. I call and even went in person because they never pick or reply emails but they keep telling me I will get my taxes by the end of the week and its still over a month. I have used other H & R block but this on 204 bank street is very very poor in service and I sincerely don't advice anyone to use them.
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April 2022 by Hanna Hsiao
Save yourself the expense and hassle just use TurboTax online.
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April 2022 by Arden Gionet
I was quoted a price for my tax preparation a little over a week ago. Went in to pick up my paperwork and pay the fee. Was told that the fee went up almost a third of the price since then. I'm sorry, but I should of been charged the amount quoted. I will be doing my own taxes from now on.
