Lids

Sporting Goods
Hours: Lids is the world's largest retailer specializing in the sale of officially licensed and branded headwear. Every store offers a vast assortment of college, MLB, NBA, NFL and NHL teams, as well as other specialty fashion categories all in the latest styles and colors. The reviews for Lids are generally positive, with customers highlighting the friendly and helpful staff. One customer was impressed by the detail-oriented approach of the staff member, Dakota, who listened to their needs and provided great suggestions. Another customer had a positive experience with the staff members Angelo and Cody, who provided excellent service for a custom embroidery job. However, some customers have experienced issues with the store's attention to detail when processing orders, with one customer noting that the staff member failed to write down all the details on the order slip, leading to a mistake. Another customer was surprised that the store ran out of a common color, white, for an embroidery job, though they understand it was during the busy holiday season. Overall, Lids appears to provide a good customer experience, with helpful and friendly staff, though attention to detail in order processing could be improved.

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1. Ottawa, Ontario