Michaels is a creative hub for art and craft enthusiasts, offering a wide range of supplies including art materials, fabric, yarn, floral items, and seasonal decorations. Customers can find everything they need for their projects, from scrapbooking materials to party supplies like decorations and gift packaging. The Ottawa branch is known for its friendly and helpful employees who provide excellent customer service, assisting shoppers with their questions and offering personalized help. While some customers noted issues with the self-checkout requiring an email address, many appreciate the good quality products and fair prices, especially during sales events. Overall, Michaels is a go-to destination for anyone looking to unleash their creativity.