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December 2023 by Capital Florist (Carla)
As a business owner who is often in need of a last minute accent piece I always run to Michaels first because I know I will find just what I'm looking for. It's too bad that some of the employees at this specific (Kanata) location are almost bothered by your questions and lack basic customer service skills.
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November 2023 by Michelle Dunlop
Shop here often for my crafting needs. They tend to have lots of friendly staff. Just new is the self check out option. Have your coupon ready ?
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September 2023 by Stefan Campbell
Good place that covers almost all of the hobbies out there. And you can often find some great sales.
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September 2023 by Clinton DeRushie
Seems like decent store for arts, crafts and decor. Some of the Halloween stuff seemed a bit tacky (Edgar Allen Poe sitting on a toilet) but I guess decor is all in the eye of the beholder. I went in to purchase a gift card. Transaction was easy enough. I was a bit annoyed that they only had one cashier to deal with customers. Further, the cashier seemed more interested in pushing people to use self checkout rather than inviting people to bring their items forward.Would probably return if and when need arises.
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September 2023 by Eric W. Reisinger
We wanted to share our magnificent shopping experience with Paige in Custom Framing. We brought in a gorgeous print of a Great Gray Owl and Paige walked us through the entire process of choosing the right frame, mat and glass to fit our budget. We picked up our completed project today and it is nothing short of stunning! A huge thank you to Paige for her outstanding customer service, product knowledge and attention to detail.
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September 2023 by Rob Smith
Great store for arts and crafts supplies.I picked up paints on a buy 2 get 1 free sale here, as well as some well priced canvases.Prices - 8/10 (competitive)Sale prices 10/10Stock - 9/10Sales help - 10/10
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September 2023 by Isaac obeirn
They'll make you wait when doing curbside pickup for at least 20minutes. Only once you are thoroughly upset and go inside will they explain to you that you have to come in to get your order... even though the email says to stay in your car and wait.
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July 2023 by amrit rodrigues
Quality products available at a reasonable price, check out the clearance sale from time to time, they do have so pretty good offers as well
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July 2023 by Amy Everest
All I can say is outstanding. I needed 2 diplomas to be framed with the same style. Susan was a professional and provided excellent recommendations, while tailoring to what I wanted. I picked up the finished product and I was blown away.Thank you Susan, I am so happy to display these beautifully framed diplomas in my house.
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May 2023 by K P
April 2023 - Michaels, Kanata locationI ordered a few items online. Easy to order, and pickup. No need to talk to anyone at the store. Find the bucket with your name on it at the front of the store and away you go. Great prices also, and there always seems to be a 30 percent off coupon available to use online or store on one regular priced item.
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May 2023 by CanadianStacker
Great place to shop. The staff is helpful at this location. Managers have put a great team together
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April 2023 by Brendan McCrann
Hate that it's come to this, but I need to provide a review for anyone looking to have framing done here. I want to preface, I think the quality of work is great, but I'm just really disappointed with the communication in this store.I bought 6 large frames on sale - again I'm very happy with the price and overall quality. It took about 3-4 weeks, but when I came to pick them up, two were not completed. I was told it would be done by a certain date.I came back when they told me it would be done, but it still wasn't completed. I was told that "she would call you when it was done" vs getting an apology for it being late.I waited another 3-4 business days and called, while also realizing I was missing another frame (I paid for 6, only received 4). I did get a call back from an assistant manager who told me the team on Monday will figure out when the two additional frames will be completed.It's no Wednesday as I write this review, and I tried calling the store (at 9:15am) and the line says the store is closed.Overall, the quality of the product is fantastic, but I really encourage the staff to communicate accurately with customers who've been waiting over 6-7 weeks to get their frames completed. I paid almost $2,000 for these and not knowing when they'll be finished (or if my artwork is even in the building) feels like the right thing to do.The reasonable thing to do when the work is overdue, and artwork is potentially missing is to communicate to the customer when you say you will.
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April 2023 by Jay T. Foulds
My favourite Michaels location by far. Everyone is friendly and if you aren't sure where something is, they will not only take you to it, but they'll stay with you until you're satisfied you have all you need. Highly recommended.
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April 2023 by Rob Forrest
Why do I need to share ALL my personal info with every purchase? Always check for online coupons before buying anything here.
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February 2023 by Alex S
A great store for all your arts and crafts supplies. The sales assistants are very helpful. Many items tend to be pricier than on Amazon.
