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November 2023 by Richard France
Customer Service can't help.As I'm 76, legally left eye blindand public transportation notsuitable spinal injuries. OldNavy cannot send A PRINTEDRETURN LABEL, only anemail. I don't have access toa printer. So, I out of hope.Their website didn't havemy size. Now I can't returnnew never put one.Ottawa
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November 2023 by Amanda Tutt
It's always crowded, and hard to move around and find items. It feels disorganized (part of that is because customers dig through clothes and leave them unfolded), but they offer a lot of items for the whole family.
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November 2023 by Camila Bousquet
Hélène at this location is a gem. She always helps me out, she’s so kind and very professional.Came in to process some returns, she mentioned a few similar pieces that might work best, and I added one more item to my list
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August 2023 by Debbie Overton
I prefer this store even to the one in the outlet mall.
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June 2023 by Mr L
Great prices and all sizes in stock :) also great discounts in store
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June 2023 by Justine Hebert
Lucy exceeded my expectations, i showed her a picture if a dress ive been looking for, she spent time looking online to see if their store had it, if other stores had it, and when she saw there was potentially one she went to the clearance rack and went through each item, she also said there could be one in another store and called them to see if they could set it aside and put it on hold for me, she really put in so much work to help me, so appreciated! Wish other retail stores cared as much as she did!
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June 2023 by Rihana Olalere
All of the clothing and shoes were up to date, they have very good sales and the clothes are made with soft fabric
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June 2023 by Emmanuel Delva
Great quality! We found good clothes at cheap price…
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April 2023 by Laura Alarcon
Olivia was so amazing, she was so kind and patient!! I absolutely loved her!!
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April 2023 by Jason D
Old Navy in a lot of ways are the standard for low entry point clothing basics to me, so I couldn't really imagine a fairer score than 3 stars.Location is great though, that much I can say - most recently came in to pick up a couple of things that had worn through in my wardrobe. The staff was helpful and even sorted out a shipment through the website to my home for the items that were not in stock (unlike the standard "in a couple of weeks" you might get at other stores or locations)Honestly a great level of care that will undoubtedly have me returning the next time planned obsolescence starts to victimize me.
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March 2023 by Sammy
The employees at the Trainyards location watch you as you shop. They act like you are going to steal when you’re just browsing and it’s really uncomfortable. Management, who is trying to steal from Old Navy? Sad
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December 2022 by Arielle Blaedow
First time here and first time shopping at old navy. Was a great first time experience, it was easy to find things, the staff were very nice and easy to find for questions.
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December 2022 by Jacques Michel
Great store for clothes. Lots of affordable varieties of styles
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November 2022 by polly simpson
The worker was very nice and tried her best to help us locate the pj set that we were looking for even though the store was busy at the time.
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October 2022 by sima singaravelug
I went for return an item which I bought a month ago, Had disappointment. The credit is half of my purchased item value. This is because they can take that item for current selling price. When I enquired about this through the phone, they didn’t tell me this condition. Instead, They can simply say we don’t do anything after 30 days. Finally, I left the item there itself.
