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February 2024 by Lina Ritchie
I saw some bad reviews so I was cautious going in however all the staff were really nice and I loved the vibe. The change room staff was lovely and my cashier was really nice to me and my sister even tho we are unnecessarily chaotic
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January 2024 by mansoora tahir
Great on sale price wounderful salesperson behavior. Always love it this store shopping. Everything is amazing quality price to low.
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November 2023 by Érika Landry
Wow! What great customer service received from Chloé. Very helpful polite and accommodating. 10/10 I will definitely go back!
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November 2023 by Debbie Cloutier
The ladies are always very helpful if your willing to wait until they are free to serve you.
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October 2023 by KRISTINA D
Had the worse service tonight at the store in Trainyards. I didn't get any service whatsoever. There were two women working and neither of them greeted me or asked if I needed a hand. Went back to the dressing room and tried things on and left after without so much as a single word said to me by either employee for the 15-20 minutes I was in the store. Just another reason for me to not shop at your store.
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October 2023 by Karine D
Chloe provides amazing service. She turned what is always an unpleasant experience for me - bra shopping - into a fun one and helped me find styles that fit and worked with my body.
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October 2023 by ruvimbo mbudzi
I walked into the store they were 3 ladies working on the counter non of them assisted me or even asked me if l needed help.When l approached the counter l wanted to order pants whose size was not in store and the lady asked me to go and get a sample on my own so they can order for me noone helped me with anything....so much for customer service.
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June 2023 by Wayne Willimus
Excellent service from Chloe! Not only did she measure me first to ensure I selected garments of the right size and fit, but also assisted me in choosing pieces that are flattering in both colour and style. Chloe understands the value of service and went above and beyond. She is a tremendous asset to this store....
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June 2023 by Stella Della Civita
I wish Penningtons would prioritize hiring sales associates and managers who are visibly plus size or at minimum within their own size range. Doing so would absolutely enhance the customer service experience.2 star rating as the bathroom at this location was horrendous despite it being very slow when I was in.
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June 2023 by Diane Wilkins
I bought a beautiful dress for a wedding,sandals,purse and underwear. I want a fancier shoe with a different color.
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June 2023 by Deb Har
This was my first time at this location as their store moved places within the Train Yard layout. I went shopping with my sister as I was in need of undergarments and a swimsuit. I felt so lucky as they just happened to have a weekend sale going on at Penningtons unbeknownst to me. I was told that their weekend sales are Thursday to Sunday. At the back of this store, they had a few winter coats, another item that I had hoped to find while about shopping. I found all my items sought and got a bonus as I found a winter coat amongst their selection.Their staff were super friendly, kind, and helpful. Thank you, and keep up the great service.
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February 2023 by J
The lack of customer service is ASTOUNDING. EVERY single time I walk into this store, there isn’t a single employee who greets me or says anything to me. They make eye contact and then walk right past me. SHOPPING IN STORE SHOULDN’T FEEL LIKE I’M SHOPPING ONLINE. As a plus size woman, I value and care about my shopping experience. For those of you who also share that sentiment, I WOULD NOT recommend this store. There are better places to spend your money that actually care about ALL of their customers.
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January 2023 by Lise Lapo
Great service while trying. This kind lady was so patient at finding my right size.
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December 2022 by Nathalie
Got what I was looking for with no customer service whatsoever. The only employees I spoke with were two women chatting in the changing area. When I would go in and out I had to walk between them while they were chatting. No one ever offered any help at any time while I was there.
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November 2022 by Errka B
Wonderful experience! Staff are super friendly and knowledgeable, helped my mom get fitted as it had been a few years. Made a great connection and helped her find what she needed online when they didn't have some things in-store. Would 100% recommend
