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December 2023 by Tyler Despatie
Groomers find time to squeeze in our dog for a quick nail trim when possible. Very accommodating. The store recently underwent a complete renovation and now is more modernized.
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November 2023 by Camilla R
Son has severe developmental delays, was looking for a shock collar for my husky. Katie was super helpful, knowledgeable and fun! While she was assisting me, my son was poking her, and interrupting her.She said not to worry at all, and kept engaging and remaining friendly with my child as she used to teach.I have never been in a store where I have been treated with this level of respect, as well my son. Thank you PetSmart!
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November 2023 by Alley Cat
Great staff, clean store, lovely atmosphere. Thank you to Dara in the grooming salon. Atka has never looked better.
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November 2023 by J Wolf
This PetSmart has to be one of the worst ones in Ottawa. I've gone here many times in the last month to get food for my dog and everytime they are out of stock. It's like they don't stock their shelves and I've checked weekly the last month. This store is close where I work so going her for convenience but now I will not go here anymore. The store is not well kept and very dirty. I would say it is not safe to bring your pet here to walk around the store. This store needs a lot of work to be safe for pets and they also may need a new person doing inventory.
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October 2023 by Kris Melna
Embarrassing customer service. Petsmart shipped us a 24lbs bag of dog food instead of our regular 35lbs bag and told us they could only issue a $2 credit for the difference. Complete slap in the face to a loyal customer. In addition, customer service said it was MY FAULT for not noticing the difference in size when they were the ones that shipped the wrong size bag in the first place. I have had automatic orders in place for a 35lbs bag of dog food for over a year so who would question what they're receiving for over a year? Utterly unacceptable. TRIPLE CHECK WHAT YOU RECEIVE FROM PETSMART otherwise they will use it against you. Highly recommend finding your dog food elsewhere because this is not a company that values their customers.
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September 2023 by Annie Pham Szeto
Groomers were the opposite of helpful and are dismissive. Did not seem like they wanted to be there and I cancelled making an appointment. Their general attitude is not who should be caring for animals especially when many get stressed out being groomed. Cashier and other staff were friendly though, so it's too bad the groomers are rude as the location is convenient.
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September 2023 by Lynn Roy
Great grooming place. Nicole M. takes care of my dog and she does such a good job with her. Would recommend.
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August 2023 by Ahmad Zaidi
Groomers are horrible as per the posts below. Would strongly suggest staying away. I booked an appointment and got a call saying it’s not available and was offered a slot 3 weeks out. When I asked who I was talking to so I could share feedback with their HQ (pretty normal practice at any business to ask that), I was told ‘you’re talking to a groomer’ and refused to even tell me her name and became agitated. There was zero empathy for the fact that they had messed up scheduling and people have to rearrange their schedules due to their mess ups.
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August 2023 by Annie Pham
Groomers were the opposite of helpful and are dismissive. Did not seem like they wanted to be there and I cancelled making an appointment. Their general attitude is not who should be caring for animals especially when many get stressed out being groomed. Cashier and other staff were friendly though, so it's too bad the groomers are rude as the location is convenient.
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July 2023 by Rhiannon Alison
I was shocked to see how the groomers were handling the dogs and and laughing a goofing around more then taking the best care I would expect my pet to have. I understand that any work environment should be enjoyable but what I witnessed left me concerned about the well being of the dogs in care of the groomers. I didn't see anything professional. Situation like these are already stressful for our pets. When your on the clock be on the clock and tend to people's pets accordingly. I seen a girl hold a dogs snout so hard the dog looked like it was having trouble breathing and all she was doing was laughing and joking. I was standing in line and seen a good 5 minutes of this going on. Girls pushing other girls while one has siccors near a pets face...I wanted to cry. I wasn't even there for a grooming for my own dog but what I witnessed I stress to people not to bring your pets there.I was getting food for my rats and I honestly don't think I'll go back unless its to record the awful things I witnessed today. Am shocked and heartbroken
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July 2023 by Susanna Flatt
After the way i was treated for knocking when I showed up for an early morning appointment I would never recommend anyone I know to go to this PetSmart in Barrhaven. Their grooming employees need to take a class in how to talk to people and not to yell. When you don't tell customers about your morning procedure and there is no sign outside the door and the store is dark and the doorbell is broken, well the next thing you do is to knock. I was treated like I had committed a crime and my dog has been banned from going there for future grooming. To be honest, now that I have seen how they treat customers I don't want them touching my dog.
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June 2023 by Adam Elcheikh
Me and my elderly muslim grandma, came in to buy a hamster. We asked the worker Katie where the hamsters are, she started yelling at us for no apparent reason and we stayed respectful and calm the whole time. She said she felt threatened by us and we were not allowed to look at the hamsters since they can’t sell it to “bad house holds” she kicked us out and threatened to call the police just because we were Muslim. I don’t recommend going there and I had a very bad experience with this worker.
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June 2023 by Unknow Unknow
The last review about I came in with my grandma is NOT TRUE.. I was in the store at the time shopping when these teenagers came in they were very rude with the staff and there was NO GRANDMA with them! only 7 teenagers.. they are just lying to get attention!
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June 2023 by Eric Dumouchel
Good selection of pet stuff. For a while they were short on the specific type of dog food we bought, so we had to change to a different brand. They have a good selection. The groomers there (esp. Briana) are great. Dog training services have been good, too. Items for sale can be a bit pricey compared to other retailers.
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June 2023 by Yana Kramarenko
it was a terrible experience. I came to this store from Gatineau. At first I turned to them by phone for advice. I was looking for a guinea pig skinny and all the goods for its maintenance except for the cage. the manager of the store Katrin (if I'm not mistaken, her name) began to find fault with me. require proof of the presence of a cage and proper conditions for keeping the animal. everything would be fine if it weren't so rude. I didn’t have a photo of the cage, and only on this basis she refused to sell the animal to me. Left the store in complete disappointment and with a child in tears
