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December 2024 by Stephen E.
Check yelp. Tried to return a Tuff toy- not Tuff. Asked for a discount on the purchase of a new one . Offered nothing!!! I purchased a new one $28 .Canceled my account I will shop elsewhere. Excellent job on your training practices with your manager at Merivale.
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November 2024 by phil laurin
Everything you need for your cats and dogs. Very limited aquarium supplies. My main gripe with this place, is they never answer the phone. They've got adds all over the radio, begging for patronage, and then ignore prospective customers.
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October 2024 by Louai Mashal
Terrible customer service! I purchased a dual dome light fixture (Thrive brand) for the 3rd time in 2 years and one of the switches keep breaking. Store manager refused to acknowledge the product was purchased from their store and was extremely condescending. Offered no exchange or refund. Lost a customer over an overpriced faulty light fixture!
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October 2024 by Maria Rizzo
Really back costumer care no associate associated or helped me with anything
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October 2024 by Krystal W
Thanks all of the staff, my girl gets sparkling white and smells great ?
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September 2024 by velea Alex
I’ve had great experiences shopping at PetSmart! The staff is always incredibly friendly and helpful, making every visit a pleasure. Whether I’m looking for advice on pet care or help finding a specific product, they’re always ready to assist with a smile.
I also love the variety of products they carry. From pet food and toys to grooming supplies, they have everything I need to keep my pets happy and healthy. Plus, they often have discounts and promotions, which makes it even better.
Highly recommend PetSmart for all your pet needs!
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September 2024 by Adrienne M
This store has a huge selection of pet supplies, even cats to adopt and a grooming area. I went for a specific dog food and was in and out. They have a points plan.
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September 2024 by Micheal Hii
I had sent my dog to the west location prior to and had a great time, they did however tell me my dog was only viable for express services because he could be placed in a kennel. Fair.
I sent my doggo for a simple bath and brush to this location and they told me what i already knew, he was supposed to get express service. I enquired what exactly express means and the initial groomer couldn't tell me, she went in to get someone else to explain it to me and she explained that most groomers technically work on 2 dogs and one goes into the kennel, express means he gets undivided attention. I said sure, whatever.
I asked how long the thing would be and she approximated around 45 minutes, They called 25 minutes into saying that he was pretty much done. I come get him and bring him home to realize that even though his coat had indeed gone through a bath, he didn't seem all too brushed. I picked up my brush and started working on him for about 15 minutes, and got a pretty big ball collected. So i paid for a full bath and brush Plus some random fee that didn't even apply for what seems to just be a bath and dry? I'm sure that's why they push for the furminator option, but I've never experienced this anywhere else, he clearly wasn't brushed. Forget this location if you have a super furry one.
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August 2024 by Shepherd
Great place to get your dog groomed
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August 2024 by tony diotte
I had such an amazing experience today and it was all thanks to Taliya. She was very patient and picked us all the perfect fish. We also left with a little something extra (bought a crab) and thanks to Taliya we left with everything we needed! Keep up the great work!
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August 2024 by Olga Pekalska
Such a great store with very friendly and knowledgeable staff. Everyone wants to help and everyone is so kind. The cat hotel is phenomenal and the volunteers there are amazing too.
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July 2024 by Misty Sheehan
Our Pancake chews through every toy we buy, pulls on every harness we have tried, until today when we visited Petsmart! Woohooo, plushy that isn't torn apart and perfect no pull harness! The staff is amazing and you can tell they love our fur babies!
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July 2024 by deep waters
Zoe gave my dog a great bath and brush—gentle, caring, and professional!
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June 2024 by Neal Stansby
Used to come here regularly for for and other supplies for my dog. One by one, they have stopped carrying the products I wanted, forcing me to find other sources. As of my last visit, they no longer carry anything that I need, so I won't be coming back.
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June 2024 by Jacqueline Paul
Took Boomer to get groomed at this location. Friendly staff, and he came back looking and smelling amazing
