Preston Hardware is a reliable and friendly local store known for its excellent customer service and helpful staff. Customers appreciate the knowledgeable team who provide useful advice, even for small projects like mounting shelves. The store offers a great selection of tools and supplies at competitive prices, often stocked and ready for customers' needs. Staff members, including Rob and Sanja, are praised for their friendliness and eagerness to assist. The store goes above and beyond to help customers find what they need, such as special orders for discontinued items. Many customers mention that Preston Hardware consistently delivers quality service and care, making it their go-to place for home projects. Overall, Preston Hardware is highly recommended for its helpful staff, good selection, and dependable service.
Why PH is a favourite store. Great friendly staff. Recent example. I ordered parts for my BBQ. OEM sent similar parts too long to fit. PH cut the parts to fit, no charge, even though not their mistake. Thanks to Spencer in the Tools Dept.
August 2026
This store offers top notch customer service. There is ample staff to assist you. They know their stuff. The product selection is terrific. They are in a convenient location.
Shout out to Chad for researching my special order. Just one of the many sales assistants who will take very good care of you.
August 2026
Preston Hardware is what a great local hardware store should be. The staff are knowledgeable, friendly and genuinely helpful. It has an incredible selection and the service and character of a local Ottawa institution. Definitely worth the visit!
