1111 Ages Drive, Ottawa ON K1G 6L3
“⭐️⭐️⭐️⭐️⭐️ Great store! I picked up a drain auger and some wood screws here and the price was much better than other big retailers. Staff were friendly, the store was clean, and the selection was impressive. Definitely my go-to for tools and hardware!”
900 Morrison Dr, Ottawa ON K2H 8K7
“I recently began exploring veneering and entered the establishment to purchase a roll of oak; however, I was provided with exemplary service that surpassed my expectations. Although I did not note this gentleman’s name, I wish to express my sincere appreciation for the courteous and knowledgeable assistance offered in a genuinely respectful and non-patronizing manner. As a female customer, entering a hardware store and seeking advice can often be an intimidating experience due to the prevalence of condescending attitudes. Nonetheless, I left this store feeling empowered and confident because of him. I hope to cross paths with this gentleman on my next visit to express my gratitude, Lee Valley has undoubtedly secured my loyalty as a returning customer.”
2750 Lancaster Road, Ottawa ON K1B 4S4
“From start to finish I was impressed by not only the sales person but the installers also. The sales person listened to the needs for my kitchen and worked with me to find a solution to fit my taste and my budget. Their turn around time was so fast, I had to rush to purchase a faucet. Guess you can't complain about that. Absolutely beautiful stone and installation. My kitchen is now somewhere I want to spend time in! So impressed by my one piece sink section, 10/10!”
382 Rideau Street, Ottawa ON K1N 5Y8
“Selection competes with axis station, asian mart and seoul mart. Some prices are reasonable, sometimes high. The stock changes so frequently, so even when you found something you like, it may not be there anymore. I've shopped here like 30 times or more, I've been going here since it opened. Not sure if it is trying to compete on price or what”
1818 A Woodward Drive, Ottawa ON K2C 0P7
“I've used Astro for a kitchen and bathroom reno and I couldn't be happier. Top notch professional service and quality products throughout. Beginning with the exquisite project design and smart product selection by Julia, down to the last detail of implementation of the design by each of the trades people. Excellent craftsmanship on every aspect of the job. The project started and finished on schedule, like clockwork, with Chantal masterfully coordinating all of the moving parts to make sure the project remains on track and to deal with any problems that come up. Honestly, it was the first stress-free renovation project I have ever done, and for that alone I am grateful to have chosen Astro. But the result of the renovation also turned out quite beautiful, way beyond my expectations. Everyone at Astro works together very closely like a family to provide excellent service and after sales service as well. They take charge of everything for you so you don't have to worry about a thing. So again, well worth it to have gone with Astro on my renovation projects, and I would not hesitate to use Astro again.”
736 Bank Street, Ottawa ON K1S 3V4
“It was my first time buying from them, and honestly it was a really nice experience. The staff were super helpful, they helped me find my order quickly and even assisted with loading it into my car. The atmosphere was so friendly and welcoming. I’ll definitely be coming back.”
248 Preston St 2nd Floor, Ottawa ON K1R 7R4
“Why PH is a favourite store. Great friendly staff. Recent example. I ordered parts for my BBQ. OEM sent similar parts too long to fit. PH cut the parts to fit, no charge, even though not their mistake. Thanks to Spencer in the Tools Dept.”
1226 Wellington Street West, Ottawa ON K1Y 3A2
“Fab staff and store. Don't bother looking, just ask them. They all know exactly where what you're looking for is. Thanks to them for always having everything i go in for.”
329 March Road, Kanata ON K2K 2E1
“Packed to the rafters with almost everything you could need. This is an old school hardware store where they have great advice about everything and are always keen to help out their customers.”
1910 St. Laurent Blvd, Ottawa ON K1G 1A4
“Great selection of items and almost always have whatever it is you might be looking for (I recently bought an American standard toilet flapper), well priced, and the staff are always friendly and helpful (and can often suggest good solutions to problems). It's important to support local businesses.”
4129 Belgreen Dr, Ottawa ON K1G 3N2
“The measure of a business is when things go wrong and how they respond. The very expensive rental that we got for the weekend did not work. A technician showed up Monday and they said that we could keep the equipment into the next weekend. It was a happy solution for us.”
740C Belfast Rd, Ottawa ON K1G 0Z4
“There are only 2 places in Ottawa. You can take rigid tools in for service. I've used both. I find mytek to be excellent so far. The company maintains a clean shop and work was done quite quickly. This is the second time my planer has been in for repairs since I bought it about 8 months ago. We shall see how long the repairs last.”
340 West Hunt Club Road, Ottawa ON K2E 0B7
“Great store, but no one was able to put my order through with our contractors account. Very frustrating since I had to pay for the materials myself and it will be very difficult to get reimbursed, since they will ask why I didn't put it on our account.”
1900 Baseline Road, Ottawa ON K2C 0C6
“I had a really great experience at The Home Depot today! I would like to thanked the staff, Stef-fanelle, for giving me great shopping experience!! I lost my receipt, so I wasn't able to do the customer survey. Thank you so much!”
1400 Ages Drive, Ottawa ON K1G 5T4
“I saw a face book post on Busy Bee products, and I was needing a new lawnmower. The price was $50 less than a big lumber store sale price. I ordered one through the internet. The process went perfect. The arrival and pick-up went perfect. The staff were excellent, and the store loader fellow was the best. Courteous and cautious as he loaded the heavy box into our new auto. Sincere thanks for 5-star performance.”
3828 Innes Road, Ottawa ON K1W 0C8
“Great customer service following a hiccup for delivery appliances. They made the delivery happen on the scheduled date although I was told it wasn’t possible. A big thank you to the manager Jean and her team for making it happen and also beyond excellent service from the delivery company for their impeccable service. Bravo! You have definitely gained loyal customers!”
5577 Hazeldean Road, Ottawa ON K2S 0P5
“Love the store, clean and organized, stock is low on alot of stuff. Staff were very friendly and helpful. Service ans products have dismissed since Rona took over, curbside is excellent for pickup.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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