Rexall Drugstore

Pharmacies
Hours: Rexall Drugstore on Walkley Road is a pharmacy with a convenient location in a shopping centre, featuring a drive-thru pick-up window that customers find very convenient. The pharmacy staff receives commendation for being tireless, patient, knowledgeable, friendly, professional, and very helpful, especially with demanding clients. Many feel comfortable in the store and experience very seldom wait times. The post office within the store is also highlighted, with staff described as amazing, sweet, professional, helpful, and patient. The broader store staff is recognized for standing up for their colleagues against disrespectful and horrible customer behavior. However, some customers report significant frustrations with prescription management. Issues include claimed missing prescriptions and faxed documents, leading to requests for customers to contact their doctors, which causes delays and stress. One customer reported being told they "can't blame them for everything" and was hung up on during a call, while another felt dismissed when expressing concern. These experiences with prescription errors and customer service interactions have led some to decide to take their business elsewhere, despite previously positive feelings. Overall, experiences at this Rexall vary, with strong praise for the helpful staff and post office service contrasted by serious criticism over prescription handling and some unprofessional conduct.

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1. Ottawa, Ontario