The Sheraton Ottawa Hotel is noted for its excellent and convenient location, making it easy to access places around the city. Many guests have stayed consistently for decades, citing it as an excellent hotel. The staff receive frequent praise, described as exceptional, very nice, friendly, and kind, with specific mention of the frontline and valet staff being helpful. The hotel is considered children friendly. Experiences with the rooms are mixed. They are described as clean, functional, spacious, and ready early at times. However, some guests feel the rooms are below par for a four-star hotel, rating them as three-and-a-half star in quality. Specific criticisms include beds potentially being smaller than advertised and some furniture being uncomfortable. Service is generally viewed as good, though some expected more considering the daily rates. Overall, the hotel provides a good and impressive experience for many guests.
Service is great and so is the location but the rooms are showing their age.
Wouldn’t recommend for the price point.
May 2026
Well this is a very serviceable hotel. Make sure you visit the bar. Ian is one the best bar tenders I’ve met. He will make your visit. Hotel bar for a game is where to go. Thank you Ian for making my stay.
May 2026
Well run hotel, good Marriott status recognition, Nice little lobby bar with a fantastic bartender, rooms are very clean and staff helpful.
