Michaels is a well-known craft store that offers a wide variety of products for all creative needs. Customers can find art supplies, fabric, yarn, knitting and crochet materials, frames, floral items, scrapbook materials, and more. The store is also a one-stop shop for party planning, providing balloon inflation, decorations, tableware, and seasonal occasion decor. The Pembroke branch has received positive feedback for its friendly and helpful staff. Customers have praised Chris in the framing department for his attention to detail and excellent service. He has been noted for providing great options and tips, ensuring customer satisfaction with their framing projects. However, there was a challenging incident involving staff conduct that was addressed by Ann-Marie, the District Manager. Her exceptional customer service and compassion helped resolve the issue, leading to a positive outcome for the affected customer. Overall, Michaels is recognized for its organized store, helpful employees, and a wide selection of craft and party supplies, making it a great place for anyone looking to unleash their creativity.
Chris in the framing department is an absolute pleasure to work with. He is friendly, and has a great eye for details. He helped me out with my piece and I am so happy with it. Highly recommend that if you have any framing you want to get done, head to Michaels and ask for Chris.
November 2025
Was looking for an accessorie for a Halloween costume, it was hard to find the product but 2 lovely workers went out of their way to help me find it! Quick service and organized store!
September 2025
Staff is always helpful. Went in for stencils, unfortunately they had a limited supply . They always have coupons and the store is neat and tidy.
