Michaels is a well-known craft store that offers a wide variety of products for all creative needs. Customers can find art supplies, fabric, yarn, knitting and crochet materials, frames, floral items, scrapbook materials, and more. The store is also a one-stop shop for party planning, providing balloon inflation, decorations, tableware, and seasonal occasion decor. The Pembroke branch has received positive feedback for its friendly and helpful staff. Customers have praised Chris in the framing department for his attention to detail and excellent service. He has been noted for providing great options and tips, ensuring customer satisfaction with their framing projects. However, there was a challenging incident involving staff conduct that was addressed by Ann-Marie, the District Manager. Her exceptional customer service and compassion helped resolve the issue, leading to a positive outcome for the affected customer. Overall, Michaels is recognized for its organized store, helpful employees, and a wide selection of craft and party supplies, making it a great place for anyone looking to unleash their creativity.
I was looking for a specific kind of bead. Unfortunately they didn’t have what I was looking for, but a kind team member Meara helped me find a much better alternative! Very happy with the service.
March 2026
I was so lucky that the manager and one of her colleagues helped me not only in buying the product to stuff it but they also stuffed it. My granddaughter just loved it! Thanks 🙏
February 2026
Chris in framing was incredibly helpful and did a thorough and wonderful job. Such good customer service & kindness. Thank you!!
