Old Navy is a popular clothing store offering a wide range of apparel and accessories for the whole family. They have everything from jeans in 180 sizes to comfy fleece and activewear. The store aims to provide great style, quality, and fun shopping experiences. Customers can enjoy free pickup services or visit the store in person, though masks are required for in-store shopping. Reviews highlight friendly and helpful staff, with some employees going above and beyond to assist customers. For example, one employee was praised for being patient and friendly. However, customer service experiences vary. Some customers report long wait times on the phone, with delays and disconnections when trying to resolve issues like order cancellations due to suspected fraud. One customer was able to speak with a representative who helped place an order with discounts and reduced shipping costs. Pricing and sales can be confusing. A misleading 30% off sign led one shopper to buy the most expensive pants in the store, though they were not on sale. Others enjoyed finding good deals during clearance sales, with some items as low as $4.97, perfect for travel and summer wear. Overall, Old Navy offers affordable fashion options with friendly staff, but some customers experience inconsistent service.
Love this store. Easy to shop here as I can get stuff for every one!
November 2025
Always a good variety of styles for all, it's also great that their clothing goes up to the larger sizes, we all need to wear clothes, big, small and in-between lol. Clean store, good changing rooms, staff are always friendly and helpful.
July 2025
Shop till we drop.We picked up so many great deals as they are moving out there summer stuff.
