“Thanks John.. The shirts have been received as communicated. We are very pleased with your service and you are highly recommend. Until the next time, wishing you our very best.!!”
“Had the most lovely shopping experience. Lonna was very helpful in assisting me to find exactly what I needed.
Prices are a little bit expensive, but not unexpected for an established brand like Roots. Would 100% buy here again.”
“Had the most wonderful customer service experience at this location! Doing some last minute hunting for a formal dress for a wedding I was attending the next day. Dorota (sorry for misspelling) greeted me and offered to pull several formal dress from the back in my size. She offered advice after I tried each dress on, steamed the dress and advised on accessories. She is so kind, professional and you can tell she really cares!
The dress and everything ended up being on sale, so just an all around great experience.”
“Having clothes that ACTUALLY FIT, is a blessing that I never knew I needed. I started needing big and all clothes at the end of Grade 12 and it only got worse from there, before too long, I just didn't fit anything that wasn't from a big and tall store, and this is the only one near by.”
“My shoes were delivered not on time (due to the weather conditions in Ontario) but it was delivered 3 days later. I have no issues and am happy with my purchase. Had a question re the shoes and I emailed them. They were kind enough to respond immediately with complete details. Appreciate the help. Thank you team.”
“Love this store for a big variety of good quality items and also long open hours in comparison to other stores. Friendly and welcoming staff. Clean and warm atmosphere.”
“I have dealt with Trina on multiple occasions, most recently getting a custom suit. She was amazing at ensuring I felt comfortable in what I was getting and everything was accounted for to have the best possible fit. Highly recommend asking for her.”
“I had an exceptional experience today while returning a pair of shoes. Despite me not having the correct receipt, the cashier was remarkably polite, patient, and helpful in the efforts to locate the transaction in the system. Such exemplary customer service is rare and valuable these days. That employee deserves some recognition!”
“Always love a trip to Old Navy. I purchased some sunglasses last year from Old Navy and accidentally broke them so I was hoping to be able to find the exact same pair or at least one close to the same design.
Lucky me, I found the exact pair as well as another one exactly the same but slightly different colour, so I bought both.
The prices are always so good. Whenever I get to the cash I often feel like they must have forgotten to ring something in because the total seems too low. Always something on sale at Old Navy.
I love getting their regular email communications too.
Old Navy never gets “old” for me.”
“Had the best experience purchasing my first pair of boots! The staff were extremely welcoming and very helpful! A huge selection to choose from and prices are great! Had help finding the best fit for me. I will definitely be back soon!”