The UPS Store

Most Recent Comments

• January 2026 by Sharafuddin Mohammadi
  For small service they gonna charge a lot just a tape 3$.
• January 2026 by Michael Tzakas - Realtor
  Used their services many times. Solid every time.
• January 2026 by Ali Z
  I will have to reiterate the sentiments of previous reviews for this location.
  
  I had a high-end item sent to the store for pickup, received an email advising it was ready to be picked up.
  
  I attended the store and the lady behind the counter told me the package was not there and that it would be delivered at a later date which made no sense based on the email I received.
  
  I was told to leave my information and that they would contact me with an update which I never got.
  
  Had to initiate a claim with UPS which will likely take weeks if not months to resolve.
  
  Shifty store, avoid at all costs.
• December 2025 by Funny
  Shitty service
  The store is still working
  But the lady refused to do it saying that I have closed the system I can’t do it
  A guy came after us and she is doing their work
  We travelled around 45 mins to come here
  Please change your store timings on google then
• December 2025 by TheAzario
  ***DO NOT REPLY TO THIS REVIEW I DO NOT WANT TO SPEAK WITH YOU IF I DO NOT RECEIVE MY PACKAGE IN 24 HOURS I WILL BE INITIATING A CHARGEBACK WITH MY CREDIT CARD***
  NO I WILL NOT TAKE THIS DOWN
  
  Actually useless. The store front and the phone customer service. I have been waiting for a package for a week. They “attempted delivery” (they didn’t) then took it to the ups store. Told me I could pick it up. It’s a gift and I live three cities away.
  
  I call and tell them to redeliver it. Get an email saying it’s ready for pick up two hours later. Call back, no one processed the re delivery. They said they would do it.
  
  I call the next day. No notes about redelivery. They process it. Next day. Package has arrived email. No package. I call. After 20 minutes the employee figures out that my package was picked up by the driver to be delivered. It should be at the house. Nope.
  
  Then she proceeded to tell me the most nonsensical piece of information ever. The drivers shift must’ve finished and he had to return to the depot with the package so I will receive it Monday. I was heading to the area the next day. But now I couldn’t get my package. Now I can’t even pick it up. She told me sorry we’re busy it’s Christmas…
  
  After a week of me begging for them to deliver my package, they decide to “attempt” to deliver it the day before I am heading there. And again, I can’t pick it up because the people they hire here can’t do their jobs properly.
  
  Finally Monday. I get an email saying it’s delivered. It’s not here. Either it’s on purpose, or incompetence.
  
  I pray that UPS goes out of business so companies stop opting to use their awful service.
• December 2025 by Praneal Magan
  This place is so rude (not only to me. It the customer ahead too) mehak wouldn't allow me to use a small peice of tape to close up a box which I did not get a chance to do so. Places like puralator have no issues in the past. Recommend using puralator over ups.
• November 2025 by Sarat Gudey
  Change your timing sticker if you are gonna close by 6:15 so we don't waste our time driving all the way.
• November 2025 by CALIBRThreads
  Mehak was great and so patient. We were getting our toddlers passport photo done, which took NUMEROUS takes. Thanks again for your help and suggestions to make it easier.
• November 2025 by Alina K
  This is the best UPS location in the Durham Region! It was my first time visiting, and I was so impressed with their excellent customer service. A very kind and energetic young lady helped me with my packaging last week—she was managing so many things at once yet still remained so helpful and professional. May God bless her for her hard work and kindness!😊
• October 2025 by James B
  These clowns want to charge $2 to return your Amazon package. I don't know what type of scam they think they're running but they could go straight to hell with that. Be careful of these con artists
• October 2025 by Vijay Joshi
  For 2 minutes job they took 1 hour & still couldn’t do the job. Staff was very rude & more importantly very incompetent. Don’t know how to operate the machines.
• October 2025 by Shahrier Huq
  It’s probably a fine place for returns if you do everything at home. It cost me $2.90 to print a shipping label which is excessive but I was okay with. I brought my box open bc I have to put part of the label inside, and they said $2 to tape it. $2 for one strip of tape? Insane, I walked out
• October 2025 by hassan Al Gailani
  This UPS Store has consistently delivered great service every time I visit. The staff are always friendly, professional, and eager to help, which makes errands so much easier. One of the ladies at the counter in particular always goes out of her way to assist — if I forget tape for a package, she’s more than happy to help seal it for me without hesitation.
  
  The atmosphere is efficient but welcoming, and they never make you feel rushed or like you’re just another number. Whether it’s shipping something, printing, or picking up mail, the experience is always smooth.
  
  I genuinely appreciate the level of care they put into their service. Highly recommended, and I never mind making the trip there — it’s always a hassle-free experience.
• October 2025 by Harika Jasti
  The customer service here is extremely disappointing. They’re charging an additional $2 per box just to tape the package, which feels unreasonable and unnecessary. Instead of assisting customers and providing a basic service as part of the packaging process, they’re adding extra charges for something as simple as taping, which really shows poor service and lack of customer care.
• October 2025 by Shamim Ramzani
  Perfect customer service