Banks in Richmond Hill, ON

“When I have a problem I always come to this branch Aynaz always help me and she is the best she always tries to help me and my advisor is Atee and she always help me as well .they are both really kind and helpful Thanks to both Aynaz and Atte.”

“I had a wonderful experience opening my account at CIBC, thanks to Rachel. She was extremely patient, attentive, and professional throughout the entire process. Rachel took the time to explain everything clearly and made sure all my questions were answered, which made me feel very comfortable and confident.

Her kindness and dedication truly stood out, and I am very grateful for the excellent service she provided. Because of Rachel, my first banking experience at CIBC was smooth and pleasant. She definitely deserves great recognition and appreciation for her outstanding work!”

“All the staff at this location are amazing. My first time here today and they were all so welcoming and helpful, everyone greeted us with a smile. Would definitely do business here again and recommend to family and friends!”

“Today I had an appointment with Mr. Vahid Mansoori, and I was truly impressed by his professionalism and support. He spent over an hour with me, patiently explained everything in detail, answered all my questions, and provided clear and helpful guidance. He was respectful, knowledgeable, and very supportive. I really appreciate his time and effort.”

“Best Customer Service and Client Care!
Oldest Bank in Canada afterall! That’s why we’re with them.

Karen is the best Manager on Earth !

James is one of the best financial advisors on Earth !

Banking is stressful but not with these two on your side !

I also want to specifically recognize Kevin Li, Assistant Branch Manager. He took the time to help me without an appointment, was professional, attentive, and genuinely caring. Kevin completely restored my faith in BMO and went the extra step by booking me with James, the best financial advisor, ensuring I was truly taken care of. That level of service makes a real difference.”

“Ms. Gwen , the manager of this CIBC branch is professionally caring about the clients, she is very helpful, knowledgeable and responsive. She is good listener and good problem solver. I had some issues with the wire transfer from my account and also check deposit on my account and cash order, each-time she helped me and the staff to resolve the problems fast and accurate. Thanks to all the team of this branch and special thanks to Ms. Gwen the manager.”

“I had a meeting with Ms.Sara at the bank, and I was extremely satisfied with the experience. She provided detailed and valuable information that I genuinely did not have before. She was very kind, patient, and professional. She answered all of my questions thoroughly without rushing at all and took the time to explain everything clearly. It was truly impressive. I am very happy with her service and would absolutely rate her 10 out of 10.”

“Today I visited the branch to make an international transfer and had a wonderful experience with Raj Bansi.

I originally went in person because I wasn’t able to successfully complete the international transfer using the bank’s mobile app before. Raj kindly explained that the transfer could actually be done through the app and that it would save a $50 fee. Even though I told him I had tried before and it didn’t work, he was incredibly patient and walked me through the entire process step by step on my phone.

He took his time, explained everything clearly, and made sure I felt comfortable before proceeding. With his help, the transfer went through smoothly, and I also learned how to use the app properly for future transfers. Since international transfers involve a large amount of money, his guidance made me feel very safe and reassured — making a mistake would be very stressful and difficult to fix.

This honestly felt like the best Christmas gift I could receive this year: saving $50 and gaining the confidence to use the app on my own. The money is for my own learning and to support my children, which made this experience even more meaningful to me.

Thank you, Raj, for your exceptional patience, professionalism, and kindness. This was a smooth and positive experience, and it truly felt like a great start.”

“A huge thank you to the incredible team work done by Mortgage Manager Na Huang and Branch Advisor Miko Li! They provided exceptional professional service for our mortgage and banking needs. They secured our home loan approval and transferred from other FI in just 10 days and opened our bank account within a single day — amazing efficiency! Their after-sales service is equally outstanding, with prompt responses to calls and emails, always ready to swiftly resolve any issues we encountered as new clients. Highly recommended for anyone seeking professional, efficient, and reliable financial services!”

“Just opened a credit card at this branch and had a great experience. I was really lucky to be helped by Javon White — he was very gentle, patient, and took the time to clearly explain the differences and options to me. Made the whole process easy and stress-free. Thanks again, Javon!”

“A very welcoming behavior of employees and a special thanks to Miss. Rozita Fahimi, who made a memorable experience for me on my first visit of opening an account.??”

“Just spoke to Ankush (may have wrong spelling; we spoke on the phone) and he resolved my issue quickly and professionally. He's competent, friendly, and gets the job done.

Thank you so much for making my Saturday smooth, and not filled with holds or incorrect information I'll have to circle back to. I plan to call this branch in the future ⭐️”

“I used to be a customer of HSBC and now I am a customer of Royal Bank. To renew my Maple Leaf Card, I need at least 2 years of bank statements as supporting documents. I went to this branch today to apply. I think RBC’s service is very good and efficient. Very quickly, especially today, the person handling business for me in the middle booth was a young female staff member who could speak Cantonese. She was very patient, friendly, and professional in solving all my problems. Thank you!”

“Niyousha was the best! Was a walk in, she was super nice, informative and knew her stuff. If your looking for someone to help you with your business or personal banking needs, shes your person!”

“Good customer service . Good and friendly staff . I was there when a customer was misbehaving with the teller, she was trying to help him but he was showing attitude to her.”

“I have been using DUCA for more than 30 years for all of my business banking needs. Their fees are very low for small businesses, and even lower for personal savings accounts. They also rebate you yearly with shares which can be redeemed for cash (not immediately, but better than any bank will do). They are friendly, Ramsey Fasho, the branch manager has always gone out of his way to make me feel like a highly valued client.They even sponsor "movie night in the park" in Richmond Hill in the Summer for free!I highly recommend you check them out.”

“⭐⭐⭐⭐⭐ 5-Star Review
I have been a frequent client at this branch for the past two years, and I truly find this location to be one of the best in terms of client focus, despite how busy it often is.
All the customer service representatives are consistently friendly and helpful. The Assistant Branch Manager is professional, approachable, and supportive with both staff and clients, and the Branch Manager demonstrates the same level of professionalism and leadership.
The entire team deserves recognition for their excellent service and dedication. I felt it was important to leave a 5-star review to acknowledge their outstanding work.”

“I honestly don’t understand the negative reviews for this TD branch. My experience here has been nothing short of outstanding, EVERY SINGLE TIME. In fact, this is hands down the best banking experience I’ve had in Canada. Sonia, Vivian, and Ryan are incredible professionals who treat every customer with genuine care and patience. I’ve done everything from opening a new account to asking questions about credit options and they’ve always gone the extra mile to explain everything clearly and make me feel valued !

I used to bank with RBC and the difference in service is night and day. At RBC, the service attitude there was awful, cold, and dismissive. Here, the staffs literally remember me, greet me warmly, and take the time to ensure everything is done right the first time.

I can tell you that these people work hard and I’ve seen how calmly they deal with difficult or impatient customers. It’s unfair to judge them based on one-off negative experiences, especially when many complaints seem to come from people who haven’t even engaged with the staff properly.

This branch deserves praise, not criticism. Thank you, Sonia, Vivian, and Ryan --- you make banking feel human again.”