Costco Wholesale is a popular wholesale retailer known for its wide variety of products, convenient locations, and generally good service. Customers appreciate the well-stocked shelves, clean facilities, and helpful staff who are constantly restocking the shelves. However, some customers have reported issues with the Optical department, where employees have been described as impatient and more focused on their own tasks than on attending to customer needs. This has led to disappointment and a lack of satisfactory service for those seeking glasses or contact lenses. Additionally, some customers have encountered pricing discrepancies, particularly with the purchase of alcoholic beverages, where the final bill did not match the displayed price. This has caused frustration and a loss of trust in the accuracy of the pricing. Another area of concern is the Tire Centre, where customers have repeatedly experienced difficulty in reaching the department by phone. The lack of responsiveness and the incorrect information on the website have been noted as significant customer service problems that may be costing the business in terms of lost sales and customer satisfaction. Overall, Costco Wholesale is generally viewed as a convenient and well-stocked retailer, but there are opportunities for improvement in specific departments, particularly when it comes to customer service and pricing transparency.
Good place to go to buy bulk purchases. Clothing is good too. Rotisserie chicken available if you don't want to cook. Buy a salad and fries and eat this with chicken. Hotdog special and poutine are amazing.
January 2026
It's time for Costco to have a family washroom. My wife has a medical condition and I have to assist her when ever she needs to go to the washroom. I have no choice but to drag her in the men's handicap washroom. Almost all grocery stores have a family or no gender specific washroom.
January 2026
Answers the phone and absolutely splendid to talk to!
