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February 2024 by Debra Murray
Was extremely pleased with the courtesy and knowledge of James McPhee our salesman who walked us through the leasing process and our trade-in for our new Bronco. All the staff especially James and Jessica made us more than comfortable in the entire process.Very pleased and would recommend Highland Ford for their personal and informative attitudes towards the buyer.Charly Murray
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January 2024 by matt kent
Disappointed with the service this time. Had an appointment for 10, truck didn't go in until 1130, then they discovered they didn't have the oil for it. An oil change took almost 3.5 hours and they left a half bottle of oil in the back seat. Have spoken to the dealership about it. We'll see if it changes next time
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December 2023 by Jimmy Bumbacco
Awesome 5star
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November 2023 by Dave Young
I was traveling back to southern Ontario from the west and needed an oil change. I called Highland at 3 on a Wednesday. They squeezed me in first thing Thursday morning and had me on my way shortly after 9 am. Siobhan in service was awesome. Got me s coffee and kept me updated.
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November 2023 by Rob Mcleod
It seems that everytime I go in there now , they want me to spend lots of money finding things wrong with my vehicle. Last time it was brakes , but this time no mention of brakes having to be replaced. This time it was my control arms and dogbone. So if the brakes didn't have o be replaced this time what was the problem last time. It has been a not very good visit the last 2 times.
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October 2023 by Carl White
Service is usually good, on this visit they could not find my snow tires. Eventually they did and after a one hour delay we were doneMy appointment was at 0900 so I would think they would have gotten the tires out of storage the day before.
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October 2023 by Tamar Tucker
I just wanted to give a huge shout out to Dennis(painter/body technician extraordinaire)Ian(assessor and customer rep)and Cindy (customer service rep) all in the Collision department at Highland FordGave me respect and listened to my concerns and went over and above to get my baby back on the road after it was vandalized. Thank you and hope to not see you soon?but if I do I know you will take good care of everything ?
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October 2023 by Bryon Cosgrove
I went into the service counter on a Friday to make an appointment for an oil change and inspection. I surprised that I was able to get in at 8:30am on Monday. I had a call before 9:30 letting me know my truck was finished. Oil change, lube, tire rotation, brake inspection all done quickly and efficiently. Thank you!
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September 2023 by Ken Chase
We were travelling across the country with the fifth wheel and my 250 Ford super duty. The engine light came on and I called Highland Ford who were able to put the service, the vehicle successfully the following day, and we were on our way. The service was fantastic and we were very pleased with Highland Ford.
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September 2023 by Peter Zultek
Service adviser...know your product.If you know you need to keep a car overnight. don'y book an appt. for Fri. Then tell owner Late Fri before yo close. If you know owner lives 100 km away, don't expect him to. bring back car 3 times so you can work on it once. This is totally Frustration. I have to bring Truck and second car (wife) 3x. total 1200km between 2 vehicles getting truck in for service. Shuttle does not drive me hoe150 km. Loaner would be nice. But the inconvenience and cost to get this there is silly. I advised from onset the vehicle needed overnight visit, ADVISER, tell customer to book appt Monday so it can be retrieved Tuesday. ??? Duh.
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September 2023 by Cherb Coleman
Highland Ford went above and beyond expectations when our car broke down 1200 miles from home in Arkansas. We were on the way to meet our outfitter to go fishing in the wilderness of Ontario. The team at Highland Ford arranged for a tow, helped us with finding rental. Had our car repaired when we came back after 7 days. Charmaine the service advisor agreed to come in on day off (Saturday) to meet us so we could pay for repairs and continue on our trip home. Thank You Highland Ford, you made our trip even with car trouble, a very enjoyable week fishing in Ontario.
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September 2023 by David Hill
Great experience overall. Jessica was very patient and accommodating. Any issues were dealt with quickly . Highly recommend Highland Ford
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August 2023 by Alyson MacLeod
I had an unexpected flat from a nail in my front tire, a day light burnt out and needed an oil change. Their service was exceptional and explained everything I wanted to know! Thank you Highland Ford for taking great care of my Echo Sport!
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August 2023 by Steve Root
NEVER EVER ! Will I or my agency return to this establishment.. I should have read all the reviews before dropping off one of our fleet vehicles..so I need to except the responsibility for service I received and move on.. please spare me the standard response..that’s followed up by Zero corrective action plans to improve as we experienced the same treatment as so many others who took the time to warn me.
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August 2023 by t alpha
I remember when highland was the most respectable shop in but this last experience blew my mind the service department and mechanics there have hit an all time low you guy are making a even worse Maitland ford look good. Atleast the part department is still the best in town