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November 2023 by Mr. Boam
Always feels nice to be here whenever picking up pet food. Convenient pick up option when ordering online. Friendly customer service being greeted. If you get lucky, you may see some kitty cats. There are also small fishies too on display.
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November 2023 by Tony Tran
NO WIFI. Very nice and clean pet smart. Lots of stock and parking. Went to grab rabbit food and look at the pets. They have a grooming area and looks like cat adoption area. Fish, reptiles, birds. Staff is friendly and quick at cash. Sign up for points.
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November 2023 by Alysha H
Staff is extremely rude and disrespectful! Today I was trying to return an item for a different size and they are trying to charge me $14 more and telling me to call customer service? I just want a different size not a different product? Then, I try to tell the staff how the guy exchanged it last time and then Dave looked at me and said stop talking or I’m not gonna help you? I said um excuse me I’m trying to explain something to you he said I don’t really care I don’t have to help you????? I purchased something at a store you work at you literally get paid to help me what are we taking about right now?? Then “Steff or Steffany” took over persisting to tell me not to talk cause they are all over me and don’t want to hear it. Again, just trying to exchange a size without paying $14 more when that wasn’t the price difference at all!!! They have an attitude as if they hate their job and it really shows! I used to use this company for all my pets needs/supplies, grooming and doggy daycare and after the way I was treated today at Kennedy commons location I will never step foot in one of these establishments again. I highly don’t recommend this location the people who work there have no respect for their customers and no regard for how they speak to them! I can’t imagine trusting these people with my dog ever again after seeing how they handle the customers. It’s sad, you just lost a regular, Pet Valu here I come!!!!! Thank God theres one within 1km!!
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November 2023 by Shannie Isidro
I tried calling to book a grooming for my dog but no one answers the phone whenever I get transferred to the grooming department so I end up booking it online. I took a day-off work because I want to get it done the soonest. I went on the day of his grooming appointment on October 16 at 10am only to find out that they will not do him because they said my dog is matted. He is only matted on the ear but not even heavily matted. A guy spoke to me saying this is their policy. If this is your policy, you should have included it in the bunch of questions you got when you pre check-in your pet. It even say there that the charge depends on the fur condition. What does that mean? But it doesn’t say that if your pet is matted, they will not groom your pet. So disappointed!
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October 2023 by Jennah Duncan
Patti was the cashier. She was a slightly older lady with a very positive attitude. She was kind and helpful assisting me at the cash register not once but twice. She was pleasant both times and gave my dog a lot of attention as well. We both enjoyed our experience and would return to this location given she was so pleasant, kind, helpful and shared comments about her own turtle and talked to my little dog as if she truly cares about pets. She was a lovely lady who deserves recognition as she was pleasant to everyone! She was working really hard the entire time I was in the store. She was able to multitask and then cash out customers with questions about fish purchase, assist buy online pick up in store person there to pick up and cash out the next customer while another was waiting to speak to a manager. She did a fantastic job handling the busy line both times and absolutely deserves recognition for a job well done in a very long line and busy store ….she was one of the hardest workers I’ve seen at PetSmart!
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October 2023 by KiKi Chan
Great selections of accessories for both cats and reptiles, and fishes (those are the kids of pets I have so those are the only things I look for.)
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September 2023 by John Ho
The grooming salon at this PetSmart is one of the best amongst the PetSmart brand. My dog is quite anxious but they always treat her with care. My dog has reportedly nipped at other Petsmarts but she's usually calm and collected at this one
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September 2023 by Jubie jones
Very friendly and helpful!Love the pet wash area .
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September 2023 by Bindu Saju (BinduVideos)
There is a booth for Toronto cat rescue. I got my kitten from there. Petsmart will give a coupon booklet when you adopt through TCR. The staff works pleasantly and knows about animals. I bought all supplies for my kitty from here. The staff makes a big difference. They love to work there!
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September 2023 by Ashish Pandya
I shop food for my bird here. Almost always find the food I want to buy for the bird. However, check out experience could be better. Sometimes there are longer queues despite multiple counters and sometimes cashiers sound very artificial in their interactions.
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August 2023 by Julia Pak
Great dumpster here. Haven’t been in as a customer though
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July 2023 by Leslie
I bought this betta fish from the store and he was having issues eating his food. It was about 2 weeks he has not been eating. I brought this concern to Ashley and Stephanie. They were so kind and helpful. They gave me alternative food samples to try, as well as some tips. Thankfully after many tries, Filipe was able to eat! Thank you Ashley and Stephanie!
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June 2023 by Justice Matchette
The employees? Hella nice.The store? Hella clean?The whites tree frog selection? Doesn't exist:( bring back the frogs plz
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June 2023 by Simone Vlachos
Alexandra was our groomer for our two pups. She was so kind and patient with our little ones. She is a natural at what she does. I think I found our new groomer. My pups nails were cut and filed to perfection!! I have had this service done before and often times my pups nails still looked long. Alexandra took her time, she was patient with my pups and she got the job done beautifully! Our fur babies smell amazing and it looks like they were in the best of hands. Thank you Alexandra!! We will be back to see you again in the future!
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June 2023 by Brittaney Nason
Oliver, thank you so much for not giving up on our timid puppy’s nail trim! We have taken her to 2 other Petsmart but they were not able to get the job done. We truly appreciate your patience.
