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December 2023 by Michael Washington
What kind of bank is open from 9:30? What kind of bank doesn't even have bankers hours?!?
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December 2023 by william o'sullivan
Pissed right off...the bank machine was 24 7...now locked at 5 pm because they don't want homeless in there. WE PAY FOR THAT MACHINE NOT HOMELESS...get security for evening also or put te machine outside!!!!
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November 2023 by Naomi Mathews
This is honestly the worst bank in St Catharines in regards to their customer service. The tellers are rude and never want to provide you with any solutions to your problems. Every time I’ve needed help they’d always say “there’s nothing they can do” but once I speak to someone higher up, the issue gets resolved. The tellers are terrible, rude, lack common courtesy and act like they are doing you a favor. Either that or would rather talk about their lives while customers are waiting in line. Ive never had ANY good experience coming to this branch and I feel like this branch should consider hiring people that ACTUALLY care about customers. Best to just close your account all together and move to a different bank.
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October 2023 by Abhishek Singh
Although I was the first one to visit branch since it got open that day but I’ve came multiple times and the staff is very polite and helpful. Banking Advisors and Tellers are really good.
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October 2023 by Hy Gia Võ
Presumably I'm lucky to see familiar staff with every visits. They helped me thoroughly with creating investments accounts or whenever I need to transfer money. Their apps still have limitations but most problems can be resolved at the bank. A rare case of 5 stars for bank branches I visited.
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September 2023 by Frances Prince
My account had a fraud issue and they wouldn't take the money they were charging me off my account. I had to close my account..
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June 2023 by Tim Minke
Went to use the ATM advertised for 24 hours and I was unable to get in after walking there.I don't know if it's the card reader or my card why or what but I wasted a good 30 minute walk in the middle of the night to try and pull out some money.
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May 2023 by M Elda
It is hard to use their ATMs here after office hours especially on weekends because the homeless hang out and sleep inside. I feel uncomfortable and unsafe doing my banking with strangers staring at me, begging. I don't mind giving money bit I also do not want to support their drug problems because yes, most of the time, the money they receive from begging is used to buy their bad habits not to buy food. And there's competition among them on who gets there first so it could get tight inside. One time someone brought his cart inside and was tampering with the ATM. Other times, the stench lingers even after they leave. I wish they will do what other Scotiabanks do wherein they lock the door and the account holders can get access by inserting their ATMs in the slot. I'm sure they are aware about the situation because there are cameras but I guess they don't care about the safety of their clients.
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January 2023 by nam do
Please train your staffs properly, everytime I come they all act like they are new. The people who helped me doesn’t know how to do currency exchange and close an account. And when I said thank you- there is no response, no smile. I know everyone has to go to the bank so you guys don’t care, but please train your employees.
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January 2022 by Bill Huisman
I have been having problems with my credit cards. the first one they couldn't stop a charge so I had to cancel after spending 3+ hours on hold. Never did receive replacement. the second card was used unauthorized so after 2 hours on hold had to cancel. this time I had it sent to branch. still haven't received it and currently on hold to find out why. I have never experienced such poor customer service. Want out! They don't deserve the 1 star
