Scotiabank

Banks
Hours: Scotiabank receives mixed reviews from customers. Some report very good interactions and great experiences at the branch, noting polite, thorough, and helpful service. Specific positive experiences include staff happily answering all questions, guiding customers through financial options, and setting up accounts with required safeguards. In one instance, the bank manager and a teller stayed late after closing to ensure a customer received a working debit card, putting customer needs as a priority. However, other reviews express serious concern. Customers reference many rock-bottom reviews and believe the bank needs shaking up badly. They feel someone in the bank’s hierarchy is not minding the store and not doing right by customers, shareholders, or employees. While some hope the positive service efforts continue, there is a strong sentiment that Canadian banks in general must improve.

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1. Ottawa, Ontario