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“I just closed my first loan with Focus Financial, and I have to say I’m very pleased. The staff truly made it easy for me from start to finish and funded the loan without any issues, for this Focus Financial receives a 5 star rating.”
“want to give a big appreciation to sara behhar who works at Alterna Savings St Laurent Her professionalism patience and dedication always stand out Every time I visit the branch she treats clients with respect clarity and genuine care Whether she is helping with account issues explaining options or welcoming customers she always goes the extra mile You can clearly see how much she loves helping people Alterna is lucky to have someone so committed and trustworthy on their team I highly recommend this branch and the service they provide”
9:30AM - 4PM
418 Hazeldean Rd, Ottawa
Banks
“Great service from Ashley. Ashley should be sent to the other Kanata branches to give them training. I had an awful experience at the signature center branch. Everything the representative at the signature center couldn't do or made overly complicated, Ashley did in seconds. What a refreshing experience. I nearly left BMO after the signature center experience. Feel free to contact me for more details. Thank you Ashley! A++++”
“Out of several Royal banks in the area I choose to come to this location for the STAFF. Friendly and quick to serve. Always a pleasant experience since I have to spend so much time there several times a week it is nice to be greeted by name and a friendly smile not just known as an account number. Thank you !!”
“Best branch ever!!
I've been banking here since the day it opened.
Managers and tellers are excellent. Always!
Before that it was at the old Shoppers City West.
Never had an issue with anything.”
“I have known Sebastian for over 2 years. He has always been very reactive and amazingly helpful. He patiently worked with me to find the best solutions to my needs on multiple occasions. I feel that he represents exactly what a financial advisor should be! Highly recommended.”
“I've been coming to this branch for a long time now and I have to say that Zachary provides such a great experience every single time. He is so kind, patient and knowledgeable. 5 stars for his excellent service!”
9:30AM - 4PM
1450 Merivale Rd, Ottawa
Banks
“I had my identity stolen yesterday so I had to get a new bank card here. My teller Victoria immediately put me at ease and made it so seamless! Thank you, Victoria, you deserve a big shout-out for neutralizing my stress over this.”
Closed
186 Bank St, Ottawa
Banks
“After a disappointing experience at the Rideau branch where the tellers were clearly incompetent, I came to this location hoping for better service. I’m very glad I did. Huiying Liang was knowledgeable, professional, and genuinely committed to resolving my problem. She handled everything quickly and efficiently, and her attitude made a big difference. Excellent service.”
“Zi was the best bank teller I could have had. I went in on Wednesday extremely stressed out and she immediately calmed me and helped me fix the situation. She even called me the next day to let me know everything had worked out. She’s the best!!!”
“I had a fantastic experience at this RBC branch thanks to the exceptional support from the branch manager, Oliver. I came in with a complicated issue regarding a credit file dispute, and he went above and beyond to help me understand the situation and take the necessary steps to resolve it.”
9AM - 4PM
585 Montréal Rd, Ottawa
Banks
“I came in thinking I already knew what I wanted, but Diane Umubyeyi showed me what I actually needed. she listened, explained everything with patience, and even stayed with me after the bank closed to make sure I was taken care of. What was meant to be a one-hour appointment turned into over two hours, and even after the bank had closed, Diane stayed with me until everything was resolved. That level of dedication and care is rare.
It showed me something important....no matter how much technology advances, there will always be a need for an experienced person who knows how to actively listen, guide you, and use their expertise to help you get what you truly need,not just what you feel like you want. i dont know if it will reach her, but am sending my thanks eitherway”
“I will give zero stars to those who answer the phone since I had to call four times and never got a consistent incorrect answer. That’s the call centre. When I went into the bank, they were more than pleasant and helped me set up a new account and other things quickly and in a friendly way.”
9:30AM - 4PM
2714 Alta Vista Dr, Ottawa
Banks
“Outstanding Mortgage Advisor – Highly Recommend Aditi!
I can’t say enough great things about Aditi, Senior Financial Mortgage Advisor at Scotiabank. Her professionalism, dedication, and expertise were truly exceptional.
As a buyer navigating a mortgage with a lower down payment, I had many questions. Aditi was incredibly proactive, following up consistently by phone and email, keeping me informed, and ensuring everything moved forward smoothly. Within just a week or two, she secured an excellent fixed rate, far exceeding my expectations.
What really sets Aditi apart is her communication. She took the time to clearly explain every step, patiently answered all my questions, and made sure I understood why certain things take time. That transparency and care gave me complete confidence throughout the process.
Aditi genuinely cares about her clients and delivers outstanding service. I highly recommend her to anyone looking for a knowledgeable, responsive, and truly exceptional mortgage advisor.”
9:30AM - 4PM
2121 Carling Ave, Ottawa
Banks
“The staff were very patient. Kripa and another lady were very helpful. Despite the challenges with Scotiabank’s apps and platform, they did an amazing job and found a solution.”
“I love coming to this branch, most of the business services you need can be done here that can take weeks at other branches. Helps to stop by and simply ask, worth the trip!”
“I had a great experience today. I should mention Isabel Fernandes she works as Associate Branch Manager and was very helpful in opening a new account. She was so polite and calm. I would give 100/100.”
9:30AM - 4PM
499 Terry Fox Dr, Ottawa
Banks
“Bank of Montreal in Signature Centure
I have been a customer of BMO since 1964 in other areas of Ottawa but have been in Kanata
for 18 years and the customer service at signature centre is always superior ! I am a senior citizen and was there this morning with a problem concerning my PIN # for my online banking.
It was resolved in minutes by a kind young bank employee .”
“Very friendly staff. Anna went out of her way to help me with a process I started from another branch. I truly appreciate Anna’s help and highly recommend this branch.”
“I was in there this morning I was having issues with my on line banking .I could just to thank the two people that help Nicanor and Morgan thank you and a special thank you to Morgan for the extra help and solving the issue at hand .I love the service I get at bmo in person or on the phone .Thank you to the Bmo staff for making feel like a person and not a bank number .”
9:30AM - 4PM
110 Place d'Orléans Dr, Ottawa
Banks
“I came here to have my Debit Card PIN changed and the employee who was helping me was professional and courteous. This happened just before closing time and there was no lineup.”
“The best bank tellers in OTTAWA - there is a professional woman that works the teller desk not sure on her name but she is one of the best - the young men and elder man are all professional serve the public with 100% respect and always a pleasure going in to do banking....LOVE YOU SERVICE
Thank you
Buffy”
9:30AM - 4PM
2400 City Park Dr, Ottawa
Banks
“Amanda Adlard is amazing. She is compationate , a great listener and brilliant at her job Thank you Amanda. & Asshay Joshi great financial advisor and very kind Thank you Aashay”
9:30AM - 4PM
2515 Bank St, Ottawa
Banks
“Great service, respectful, patient, and knowledgeable. Huge thanks to Rafael and the team. I also appreciated that you were open on Saturday, it made things much easier.”
“Really satisfied with the welcome, the support was very quick, and the agent “Rayan” was very helpful and top notch, thank you again for the entire team at this branch”
“I recently visited this branch to make a change to my account, and Barac was incredibly helpful. While my overall experience with BMO hasn’t been great, I’m giving this 5-star rating specifically for him, not the bank or the branch.”
“Came here 3 times, no matter how complicated problem is, they have solved it in fractions. Verry responseive and really great service. In comparison to other branch got my problem solved. Appreciate the efforts and really thankful for hiring good staff.
Was really disappointed with richmond road branch.”
“I recently had the pleasure of working with Sierra Ghadban, and I cannot praise her enough for her outstanding service. Despite it being a weekend, Sierra went above and beyond to assist me with my three requests promptly and efficiently. Her professionalism, attention to detail, and willingness to help made the entire process seamless.
What truly stood out was her ability to resolve my needs quickly without compromising on quality. Her friendly demeanor and dedication to customer satisfaction are a testament to her excellent work ethic. Sierra is a true asset to the bank, and I highly recommend her to anyone seeking top-tier service.
Thank you, Sierra, for your exceptional support—you made my banking experience effortless and stress-free!”
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“I had an excellent experience at Alterna Bank, thanks to Marwa. She was incredibly professional, patient, and helpful throughout the entire process. She took the time to clearly explain everything and made sure I felt comfortable with all the details.
What stood out the most was her kindness and genuine care she went above and beyond to assist me and made the whole experience smooth and stress-free. It’s not every day you come across someone so dedicated and attentive.
I highly recommend working with Marwa if you’re looking for outstanding service. Thank you again for your amazing support!”