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“I just closed my first loan with Focus Financial, and I have to say I’m very pleased. The staff truly made it easy for me from start to finish and funded the loan without any issues, for this Focus Financial receives a 5 star rating.”
“want to give a big appreciation to sara behhar who works at Alterna Savings St Laurent Her professionalism patience and dedication always stand out Every time I visit the branch she treats clients with respect clarity and genuine care Whether she is helping with account issues explaining options or welcoming customers she always goes the extra mile You can clearly see how much she loves helping people Alterna is lucky to have someone so committed and trustworthy on their team I highly recommend this branch and the service they provide”
9:30AM - 5PM
418 Hazeldean Rd, Ottawa
Banks
“Great service from Ashley. Ashley should be sent to the other Kanata branches to give them training. I had an awful experience at the signature center branch. Everything the representative at the signature center couldn't do or made overly complicated, Ashley did in seconds. What a refreshing experience. I nearly left BMO after the signature center experience. Feel free to contact me for more details. Thank you Ashley! A++++”
9:30AM - 8PM
2945 St Joseph Blvd, Ottawa
Banks
“I've been coming to this branch for a long time now and I have to say that Zachary provides such a great experience every single time. He is so kind, patient and knowledgeable. 5 stars for his excellent service!”
9:30AM - 8PM
1930 Saint Laurent Boulevard Suite 174, Ottawa
Banks
“Out of several Royal banks in the area I choose to come to this location for the STAFF. Friendly and quick to serve. Always a pleasant experience since I have to spend so much time there several times a week it is nice to be greeted by name and a friendly smile not just known as an account number. Thank you !!”
9:30AM - 5PM
2714 Alta Vista Dr, Ottawa
Banks
“Outstanding Mortgage Advisor – Highly Recommend Aditi!
I can’t say enough great things about Aditi, Senior Financial Mortgage Advisor at Scotiabank. Her professionalism, dedication, and expertise were truly exceptional.
As a buyer navigating a mortgage with a lower down payment, I had many questions. Aditi was incredibly proactive, following up consistently by phone and email, keeping me informed, and ensuring everything moved forward smoothly. Within just a week or two, she secured an excellent fixed rate, far exceeding my expectations.
What really sets Aditi apart is her communication. She took the time to clearly explain every step, patiently answered all my questions, and made sure I understood why certain things take time. That transparency and care gave me complete confidence throughout the process.
Aditi genuinely cares about her clients and delivers outstanding service. I highly recommend her to anyone looking for a knowledgeable, responsive, and truly exceptional mortgage advisor.”
“Very friendly staff. Anna went out of her way to help me with a process I started from another branch. I truly appreciate Anna’s help and highly recommend this branch.”
9:30AM - 5PM
90 Sparks Street, Ottawa
Banks
“I had ongoing issues with RBC services and booked an in-person appointment with “Lauren Urlocker” at RBC 90 Spark. The level of care and professionalism she showed made a huge difference in my experience with RBC.
Lauren was incredibly attentive, patient, and detail-oriented throughout the entire appointment. What stood out the most was how genuinely invested she was in finding the best possible solution for me and taking the time to fully understand my situation.
It is rare to meet someone who treats clients with this much responsibility, empathy, and dedication. You can clearly see that she cares deeply about her work and about helping people achieve the best results possible.
Lauren truly represents RBC in the best way possible, and I hope her hard work and exceptional customer service are recognized. Highly recommend!”
9:30AM - 5PM
250 Greenbank Road, Ottawa
Banks
“Best branch ever!!
I've been banking here since the day it opened.
Managers and tellers are excellent. Always!
Before that it was at the old Shoppers City West.
Never had an issue with anything.”
9:30AM - 5PM
84 Bank St, Ottawa
Banks
“I have known Sebastian for over 2 years. He has always been very reactive and amazingly helpful. He patiently worked with me to find the best solutions to my needs on multiple occasions. I feel that he represents exactly what a financial advisor should be! Highly recommended.”
9:30AM - 5PM
1450 Merivale Rd, Ottawa
Banks
“I had my identity stolen yesterday so I had to get a new bank card here. My teller Victoria immediately put me at ease and made it so seamless! Thank you, Victoria, you deserve a big shout-out for neutralizing my stress over this.”
9:30AM - 4:30PM
186 Bank St, Ottawa
Banks
“After a disappointing experience at the Rideau branch where the tellers were clearly incompetent, I came to this location hoping for better service. I’m very glad I did. Huiying Liang was knowledgeable, professional, and genuinely committed to resolving my problem. She handled everything quickly and efficiently, and her attitude made a big difference. Excellent service.”
9:30AM - 5PM
269 Laurier Ave W, Ottawa
Banks
“I was in there this morning I was having issues with my on line banking .I could just to thank the two people that help Nicanor and Morgan thank you and a special thank you to Morgan for the extra help and solving the issue at hand .I love the service I get at bmo in person or on the phone .Thank you to the Bmo staff for making feel like a person and not a bank number .”
9:30AM - 5PM
3310 McCarthy Rd, Ottawa
Banks
“I will give zero stars to those who answer the phone since I had to call four times and never got a consistent incorrect answer. That’s the call centre. When I went into the bank, they were more than pleasant and helped me set up a new account and other things quickly and in a friendly way.”
9:30AM - 7PM
2400 City Park Dr, Ottawa
Banks
“Amanda Adlard is amazing. She is compationate , a great listener and brilliant at her job Thank you Amanda. & Asshay Joshi great financial advisor and very kind Thank you Aashay”
9:30AM - 7PM
2121 Carling Avenue, Ottawa
Banks
“Friendly efficient staff with good advice and no-nonsense service; smart, courteous advisors and zero hassle getting input from senior staff when needed. Greatly appreciated!”
9:30AM - 8PM
585 Montréal Rd, Ottawa
Banks
“I came in thinking I already knew what I wanted, but Diane Umubyeyi showed me what I actually needed. she listened, explained everything with patience, and even stayed with me after the bank closed to make sure I was taken care of. What was meant to be a one-hour appointment turned into over two hours, and even after the bank had closed, Diane stayed with me until everything was resolved. That level of dedication and care is rare.
It showed me something important....no matter how much technology advances, there will always be a need for an experienced person who knows how to actively listen, guide you, and use their expertise to help you get what you truly need,not just what you feel like you want. i dont know if it will reach her, but am sending my thanks eitherway”
9:30AM - 5PM
745 Bank Street, Ottawa
Banks
“Zi was the best bank teller I could have had. I went in on Wednesday extremely stressed out and she immediately calmed me and helped me fix the situation. She even called me the next day to let me know everything had worked out. She’s the best!!!”
9:30AM - 6PM
2515 Bank St, Ottawa
Banks
“Great service, respectful, patient, and knowledgeable. Huge thanks to Rafael and the team. I also appreciated that you were open on Saturday, it made things much easier.”
9:30AM - 5PM
139 Rideau St, Ottawa
Banks
“Really satisfied with the welcome, the support was very quick, and the agent “Rayan” was very helpful and top notch, thank you again for the entire team at this branch”
8:30AM - 4:30PM
118 Sparks Street, Ottawa
Banks
“The best bank tellers in OTTAWA - there is a professional woman that works the teller desk not sure on her name but she is one of the best - the young men and elder man are all professional serve the public with 100% respect and always a pleasure going in to do banking....LOVE YOU SERVICE
Thank you
Buffy”
“Exceptional great service, Isabel the manager was at the front greeting clients and I was lucky to have met her. She referred me to an advisor who was free to take me on the spot.”
“I recently visited this branch to make a change to my account, and Barac was incredibly helpful. While my overall experience with BMO hasn’t been great, I’m giving this 5-star rating specifically for him, not the bank or the branch.”
9:30AM - 7PM
499 Terry Fox Dr, Ottawa
Banks
“Bank of Montreal in Signature Centure
I have been a customer of BMO since 1964 in other areas of Ottawa but have been in Kanata
for 18 years and the customer service at signature centre is always superior ! I am a senior citizen and was there this morning with a problem concerning my PIN # for my online banking.
It was resolved in minutes by a kind young bank employee .”
“I want to express my sincere appreciation for Sheyeda at the front desk. She was so pleasant, approachable, and went out of her way to assist me. Her positive energy and professionalism made my visit a great experience!”
“Never saw this in my life. Just to open a business bank account was like a crime. Really made me feel like a criminal. Phone calls don't get returned and I gave up”
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“I had an excellent experience at Alterna Bank, thanks to Marwa. She was incredibly professional, patient, and helpful throughout the entire process. She took the time to clearly explain everything and made sure I felt comfortable with all the details.
What stood out the most was her kindness and genuine care she went above and beyond to assist me and made the whole experience smooth and stress-free. It’s not every day you come across someone so dedicated and attentive.
I highly recommend working with Marwa if you’re looking for outstanding service. Thank you again for your amazing support!”