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December 2023 by KARL
WORST CUSTOMER SERVICE CENTER IVE EVER BEEN IN
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December 2023 by Scott C
I wish there was a zero or negative star rating.I bought an Odyssey here 3 years ago. I have had several warranty issues. Each and every time I bring it there the service department staff are extremely rude, disrespectful and completely incompetent of their duties. I could go on about the countless times bringing my vehicle there only for the issues not to be fixed. Or the part wasn’t there when they said it was. Or even the wrong part was ordered and so on. Then when you want to speak to a manager they always seem to be off that day. I would strongly recommend dealing with any other dealership in town. I’m Extremely disappointed in the customer service department and Honda Canada allowing this dealership to operate with so little care to their customers.Look at their reviews responses. They only interact with the positive ones, while the reviews clearly show an ongoing issue with the service department. This should show you how much they care about their clients after the sale.
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December 2023 by Shayla Krupper
I have never had issues with this dealership up until recently. I brought my car in over a month ago because the entire dash lit up like a Christmas tree just days before I was set to take the car on a road trip, they told me it was safe to drive and they ordered the part which is covered under warranty, I return from my trip just over a week later, I call to see if they got the part, no answer so I left a voicemail, no call back, I call again the following week and same thing. The week after my dad and I were looking in their lot and I inquired about a trade in, the vehicle I was looking at was used 2020 and the salesman showed me a car fax that stated the vehicle only had 24,xxxkms, when I got in to test drive the vehicle had 75,xxxkms (10k more than my 2017) when I returned I questioned the salesman who informedme the carfax report was from almost 3 years ago! Why was I not provided an updated version? When I initially got in contact with the salesman I also asked if he could talk to service to see if my part was there as they were not answering their phones, he said he would but didn’t. I called him later that day just in case he forgot to ask them and left him a voicemail and never got a response. I called again today and to my surprise someone actually answered the phone for once, I expressed that this issue causes my car to not have any of the safety features (that I pay to have) and with more snow headed our way it needs to get fixed asap so I’m not sliding all over the road and having a higher risk of being in an accident, the guy on the phone said he would call me back about the part, no call back all day, which is irritating as it feel like I’m just gonna have to go out of my way to physically go there just to get answers. At this point I almost feel like voiding my warranty and going to my family mechanic because at least the service would get done and phones would get answered.
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December 2023 by Dean Patching
Terrible communication and zero accountability. The service department is nearly impossible to deal with. No one answers the phone or return calls, they ask us to email. When we do, they take days (even weeks!) to reply, and don't even answer the questions we ask in our emails. I would NEVER deal with them again. Do not recommend.
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October 2023 by Laryssa van Kessel
If I could give zero stars, I would. Purchasing our CR-V from Honda two years ago was great; our sales representative Dave was very thorough and took the time to answer all of our questions. The SERVICE department has been an absolute nightmare to deal with. We require warranty work on our vehicle. We dropped our vehicle off at 8:00am and were told by 9:30am what the issue was. We were told to leave it there for the day as they may be able to get the work done. 5:30pm I get a call asking why I have not picked up my vehicle as I was cashed out hours ago. No, I was not - I did not speak to a single employee since 9:30am, nor did I go to the dealership. Then they didn't know where my "other" key went - the only key I gave them. The work was never done, and they couldn't tell me why. It's been 3+ weeks, over 10 calls to the service department with no answer and no returned call. This is by far the worst experience of any dealership I have been to. I would not recommend this dealership to anyone due to it's worse than poor service.
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October 2023 by Linda
Very poor service. I called 6 times in 2 days and left 3 messages for a recall appointment. No one called me back. I brought my business to Sault-Ste-Marie.
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July 2023 by Jack Lumber
Grant at Gore motors is great, but I was sad to see he wasn't working as much last time I was in. What I appreciate about Grant is that no matter who you are he treats everyone with the same respect. He offers honest knowledge and fair solutions. I don't need fake smiles or lip service. I need truthful, fair people when I'm dealing with them. Grant is so easy to communicate with and it's refreshing.I just wish Honda would go electric.
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June 2023 by Mike Fish
No one answers the phone or returns phone calls. Can never reach anyone at the service or parts counters.
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December 2022 by Jacqueline Alto
I went to get my brakes looked at because my front brakes are squealing. They said they were fine and they charge me $262 for looking. They’re squealing worse now. Who do I go to instead? I just feel ripped off! It felt like an old boys club. They seem to like talking down to the women as well.
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December 2022 by VpCan 17 (Vp)
All parts are good sales team is great awesome probably the backbone of the showroom as service team has zero customer service/ rude/ no solution approach and treat customers like I am driving $2000 car or something! Even express has good employees just that backside of showroom gotta change or no one will be coming back as I own 3 just Bcas of sales team. Owner has to react after emails that I sent
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December 2022 by Pete S
Wouldn’t warranty their battery without a receipt, event though the battery has all the stickers with dates and part numbers … sad … better off getting an after market battery from someone else in town who will honour the warranty when needed.
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December 2022 by Frances Koning
Just bought our first used CRV through Gore Motors. Looked for a car for months, finally found what we wanted with Lawrence at Gore. Lawrence was fantastic with us, he was kind, helpful and he is a pretty funny guy, too! Highly recommend this man. He even used his day off to help us get our car on the one day we could get to town. Thanks to everyone at Gore, the first ride home was great!
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December 2022 by Electric Slim
Went in to get a spare ignition key. Ask them how much it would cost. They quoted me a price of a little less than a hundred bucks to get it cut and programmed. When it was done the bill was just over 220 dollars. They didn't bother telling me there was labour costs extra. It's like going in and asking how much it would be to replace the front brakes and they then quote you the price of the brake pads, knowing full well that it's going to cost considerably more because you have made an appointment to get the work done. In the end they did give me a 57 dollar discount and the 2 men I dealt with were even tempered, but the women I felt was rude. Not a pleasant experience. There is absolutely NO excuse for not giving the customer the full price for such a simple request as this, in my humble opinion.
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December 2022 by Nikita Cava
I brought my cr-v in due to a noise I was hearing every time I’d reverse and turn my steering wheel at the same time. When I picked up my car, the noise was still evident and the recommended work ended up not being what my car needed. I emailed the owner Jeff W. about the issue. He did a full investigation and was extremely thorough. He took the time to go over everything with me which took a good chunk of time out of his day. It can definitely be intimidating having auto service done as a woman (from my experience) or someone who doesn’t have significant knowledge about auto mechanics. Thanks a bunch for putting the time and effort into sorting things out Jeff ! Faith in Gore Motors was restored!
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December 2021 by James Afidenyo
I just had a terrible experience at Gore Motors Honda at Thunder Bay for my very first visit(July 5). I went to make inquiries about my car remote which not functioning. I was directed to the service and parts department by one of the mechanics. However, I inadvertently entered the garage and this is where I had the detestable experience. As I work towards the service Manager's office, he frowned his face and he hurriedly opened his door and yelled at me that I don't have to be in here and virtually walked me out rudely. I overheard the mechanics who I spoke to earlier saying Sorry for that.. This is the first time I am visiting Thunder Bay and as such first time at Gore Motors Honda but this demeaning experience leaves a bad taste and memory and effectively kill any desire I have for Gore Honda. Customers need to be treated with respect and courtesy. It is worthy to note that the receptionist at the Sales and Service and parts were very helpful and nice. Managers who should lead the way are rather faltering badly on customer relation. It is a Shame and big thumb down!! This Manager needs to be talked to and retrained.
