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“This store is like a little hidden gem, i only shopped online but it feels like such a personal experience, the team even contacted me because there the box didn’t look perfect and it had a small imperfection, the level of transparency is amazing and appreciated. Their prices are competitive and even better than big box stores and their customer service is amazing!”
8AM - 4:30PM
425 11th Ave, Thunder Bay
Hardware Stores
“Good staff (friendly, knowledgeable). Good product selection. Was able to assist me with repairing/re-keying a keyed passage handle. The new handle looks the same as the 50 year old Weiser it replaced.”
“I went there 15 July 2025 to get a Delta cartridge for a shower. The staff member went over to the bin and retrieved one, verified the new part number with the old one and warrantied the new one. I was in and out in 5 minutes. Excellent customer service!”
8:00 AM - 5:00 PM
286 Secord St, Thunder Bay
Hardware Stores
“Roberts plumbing called me back when I left a message. No one else did. He helped me troubleshoot on the phone and when we couldn’t resolve it came out first thing the next morning and fixed the problem. Excellent customer service!!! Highly recommend them.”
Hardware Stores
Hardware Stores
Hardware Stores
“Tool Time is one of my favorite stores, they have everything & then some! Special kudos to Christina who always provides the best customer service and is very knowledgeable in a variety of areas from mouse traps, to magnet fishing & geocaching - and that was just my last trip! Highly recommend.”