Virgin Plus receives consistently positive reviews for its customer service. Multiple reviews highlight representatives who are described as terrific, professional, patient, supportive, courteous, knowledgeable, and kind. Staff are noted for going above and beyond to resolve issues, explain things clearly, and make processes smooth and stress-free. Specific interactions at kiosks and the Intercity Shopping Centre are commended, with service called awesome, excellent, and simply the best. Customers report that their needs were met effectively, efficiently, and quickly, resulting in highly recommended experiences. The overall sentiment is one of sincere appreciation for the outstanding and heartfelt support provided by the Virgin Plus team.
Excellent service and helped for an hour organizing and sorting our mobile and the transfer of the eSIM with good guidance about how to manage the new phone.
January 2026
Twesa did a great Job I am very happy with the service!
January 2026
Was at the Kiosk in Thunder Bay Mall. SAID was a terrific customer service rep. He looked after all my requirements to change my plan effectively and efficiently. This young man was friendly and patient with me, which was very much appreciated. Thank you SAID…😊
