Caplan's Appliances is a trusted business with many years of experience in appliance sales and service. Customers appreciate their knowledgeable and friendly staff, who are dedicated to helping clients find the right appliances for their needs. The team is responsive, professional, and honest, making the purchasing process smooth and enjoyable. They offer a variety of models, including brands like Whirlpool, LG, Fisher & Paykel, Miele, and others, with showrooms that showcase different options to meet specific requirements. The business stands out for its flexibility and willingness to go above and beyond for customers. For example, they efficiently arranged delivery and installation, even on difficult-to-maneuver appliances like washing machines to tight spaces and upper floors. They also demonstrated responsiveness by accommodating delays in shipment and handling last-minute design changes, such as reversing door swings, at no extra charge. Customers value the staff’s professionalism, patience, and expertise. Their interactions often include troubleshooting advice that saves customers significant money, avoiding unnecessary replacements. Caplan's is known for doing what is right for their customers, demonstrating care and appreciation for clients' time and money. Overall, the business provides a positive, stress-free experience from consultation to installation, making it a reliable choice for appliance needs in Toronto.
Jerry and his delivery/installation crew did an outstanding job. They didn’t have an easy task due to the weight of the washing machine and having to carry it all the way to the 3’rd floor, having to maneuver tight spaces to fit it. They were extremely professional and patient. Can’t recommend them enough.
November 2024
Our washer was delivered just as Kiet promised. We thank you for all your help.
October 2024
Recently purchased a replacement insert for our kitchen. They had a discounted out of box unit at a good price. I went to pick it up and they couldn't locate it in the warehouse. The employee called a higher up and they gave me a unopened one instead. Caplans does what is right for their customers 100% .
