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April 2025 by Sona Sini
Horrible service. Even when we called customer care, after waiting for a long period of time, they just disconnected the call. It’s been 6 days without Internet and they don’t care.
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April 2025 by Joel Kurian Thomas
HORRIBLE....Since they Buddied up with ROGERS it went down DOWN HILL. Internet is out once in a while. Today I tried to call their technical support and hung up after 1 hr on hold with no answer.
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April 2025 by Benita Delvina
WARNING: SCAM ALERT
⚠️ Avoid this company at all costs! ⚠️
Their internet service is terrible, and they use deceptive practices to overcharge customers. If you try to cancel, they hit you with unreasonable penalties and hidden fees, locking you into an unfair contract.
🚨 Overpriced & Unreliable – Their services cost twice or even three times more than other providers!
💸 You will lose a lot of money! They create bogus extra charges to drain your wallet.
Do yourself a favor and stay away! Choose a trustworthy provider instead.
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April 2025 by Ray Bhatia
Parents had problem with home phone ...comwave will not send out engineers despite spending hours at the house trying different things comwave still cannot fix ..they expect you to do all kinds of tests while they try and figure out the issue.
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March 2025 by Khalil “Slim shady” Loukil
worst company Return costs are to be expected, even in the absence of service received. Customer service is incredibly long
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March 2025 by zvart ketenjian
My mother's home phone has been down for 3 days. I went ot her apartment, called the technical department, the technician worked for 45 minutes, he couldn't fix it, and I called the next day after watting for hafe hour someone to come on the phone by name Jason Tachnician answer he explained that it has been esclated, he can't do anything I have to wait, i asked him to transfer me the manager he hesitate he transferd to customer care guy by name is Thomas answered i undersaned he is not a technicin wihle i am talking with him he hung up on me.
Poor service, disrespectful to the customer.
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March 2025 by Brooke De koning
Terrible customer service. They promised to install the internet but never showed up and went to the wrong house instead. They blamed customer for the mix-up even though provided the correct address. Every time contact customer service,I get a different answer. Been trying to resolve this for four days, and still have no Wi-Fi/ fixed issue. Will be switching services and definitely do not recommend this one.
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March 2025 by Tom Albanese
An absolutely horrific experience. I feel required to urge you to run as fast as you can in the opposite direction. I was referred to Comwave by my new neighbour at my new business location. Our area does not have hardwired service from Bell, Rogers, or any of the other big players. We are forced to use a Wireless solution, and the speeds from Rogers and Bell are very low. My neighbour said he has been using this Comwave service for years and the speed is great. That was enough to get my business, so I called in and spoke to Emmanuel Boutros on February 12th. We moved the conversation to via email. I indicated I would like to open an account and begin immediately. He did not respond. One week later, I called Comwave again and asked for another Salesperson as Emmanuel was non-responsive. I spoke to Damian Romanov. We emailed back and forth about routers options, which had 2-day gaps between his replies. I was then quoted a different amount than Emmanuel's original email, which caused another delay. On February 24th, I was sent a Docusign link, which I filled out immediately. I was asked to get a letter signed from the building owner/landlord regarding permission to install an antenna on the building. I sent this signed document in the very next day as soon as the landlord had signed it. It then went quiet until March 4th, when I reached out and asked for the status of the installation. Nik Miliotis replied and said the installation team is a third-party and they had no control over wireless installations. I have followed up with requests for updates every single week, and have constantly been told that it is out of their control. Today is March 26th, and I still have been given zero update and no installation has taken place. February 12th to March 26th is 6 full weeks, and I am still sitting here with no internet and no communication whatsoever from Comwave or a third-party company about installation. I could not wait any longer and decided to go with STARLINK instead, and the hardware was shipped to my house in under 48 hours. I am up and running and cranking high speed with Starlink, and reached out to Comwave to cancel the installation and dissolve the account that I opened which has been sitting idle for weeks on end. I was hung up on by Customer Service, emails go unanswered, and I am completely baffled by the lack of care or communication from this company. At this point, I feel like this is a fake company that doesn't even have goods or services. Their reviews are horrific, and their customer service lines up with what is being said about them. If you want to be ignored, passed along to the next employee whom is going to annoy you, and sit idle for 6+ weeks while you wait for internet services... then Comwave is for you. If you expect anything better than this, stay FAR FAR AWAY from this disaster of a company. I will be filing a Better Business Bureau complaint as well. Just use Starlink if you need reliable wireless internet.
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March 2025 by Eric Jacques
They charge a fee of $25 when you return their device and $90 for non-return. I can understand the $90 but the $25 fee when returning the equipment doesn't make sense, I've never seen that anywhere else.
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March 2025 by sqwalker mike
Poor TV service
Repeated contacts to IT department to investigate
Never was rectified
Customer service lacking.
It’s like they are sabotaging themselves to go out of business.
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March 2025 by Mike Kirkpatrick
I had a business line with Comwave for over 9 years and for financial reasons I chose to cancel my account with them last fall however they refused to accept this cancellation and instead tried to put through a PAD for hundreds of dollars as a so called Cancellation fees which after many hours of discussions with my bank they ultimately accepted to reverse the charges by closing my bank account and threatening Comwave with legal action for theft and fraud. They ultimately backed off as they accepted I was prepared to fight their fraudulent charges.
They are the worst company I have ever dealt with and I want to warn any prospective clients should they to deal with these fraudsters to read their contract carefully for hidden fees (including cancellation fees) and recommend you do NOT deal with them and if you do, NOT to sign any Pre-authorization payment agreements (PAD's) as they will use this to try and charge you with unauthorized & possibly illegal fees.
Buyer beware, they are rip off artists.
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March 2025 by Canadiana Hair Fashions
Hung up in 4 times this morning with no call backs. Blatant hangups and just transferring and then dropping. Poorest support ever experienced by far. I would be disgraced managing this crew.
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March 2025 by Miranda Lukaniuk
This is the worst Internet provider steer clear. They don't even answer the phone before 9 am they gaslight you and the internet never stays on im without internet constantly DO NOT believe them when they say that they will give you a credit on your account and even the price on they give you on the phone is a lie ... total scam shame on you rogers
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March 2025 by The Godfreys' Corner
Terrible. If I could give them 0 or -10. I lost two opportunities because of your erratic network. Just got thrown out of a project pitch now as connections lost. Also deceived by upselling a cable we never needed, charging us even after we informed them of the wrong package offered. The past 60days been HELL. Prospective stay away pls for your peace of mind
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March 2025 by Juan Restituto
Absolutely horrible, I was finally able to leave this horrible company when my contract was up. They made it difficult up until the very last moment. Now they want me to pay to return their modem. They won't send me a return label, they will not come and pick it up, somehow it is my responsibility to get their 5 year old modem back to them. And, AND, they expect me to not only pay to return their modem, but they want all the packaging from 5 years ago including the box it came in and any instructions in it. I am reporting them to the better business bureau, this is ridiculous! They chisel you and try to squeeze every last penny out of your pocket while simultaneously avoiding filling any obligations on their end of the contract! Whether it is providing a service or just letting you finally go free of their contract, they are like a jilted ex boyfriend/girlfriend.
