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January 2024 by Carlo F.
Very friendly staff and huge men's collection. Unfortunately this location doesn't take online returns for the H&M Home products. The staff at Sherway Garden sent us here as they indicated that we could only return home products at the Eaton Center location, but when we arrived, the cashier told us it could only be done online (even though the online policy and invoice indicates it can be returned to a store). This would have saved us a trip had the information been consistent. The cashier at the Eaton Center location was quite friendly though and I appreciate her assistance.
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December 2023 by Saeed Parsa
The biggest H&M I have ever seen. Besides the regular stuff, you find the household stuff there as well. The perfect interior design with a nice and kind staff. I highly recommend this location of H&M.
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November 2023 by Valesca Munoz
The biggest issue I have with H&M is the company they choose to work with to deliver packages . Every single time I order from H&M my package is sent out with Purolator. A company that makes customers have to pick up their orders more than half the time. I’ve complained to a H&M representative agent and they basically said they couldn’t do anything about that. Why isn’t the customer able to choose who they would rather deliver their goods? I just had to make one call to Amazon and Purolator will no longer deliver my things yet H&M can careless and simply offer refunds but that’s not fixing the on going issue.
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October 2023 by Alex Hashemi
H&M is a popular fashion retailer that offers trendy clothing at affordable prices. They have a wide variety of styles, making it easy to find something for any occasion. The store layout is usually organized, making it relatively easy to navigate and find what you're looking for. However, the quality of their clothing can vary, so it's essential to inspect items carefully. H&M is an excellent option for budget-conscious shoppers looking to stay fashionable without breaking the bank.
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September 2023 by Roland
nice clothes, however the manager there has little brain capacity left it seems. Went in to return some UNOPENED under garments and she just started reading a text. Can’t be returned for “hygiene reasons” what hygiene reasons when it’s UNOPENED
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September 2023 by Mohammad Parvin
Organized and with a good variety! The staff are helpful but for a better experience, I suggest not to go in rush hour. Do not forget to check all the prices on the website before purchasing in-store.
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July 2023 by Maryam Bme
My recent visit to H&M was nothing short of disappointing, with a significant issue that left me regretting stepping foot in the store.As soon as I entered the men section, I was greeted by an overwhelming and unbearable aroma. The store had a foul smell, making it difficult to focus on shopping or trying on clothes comfortably. The unpleasant odor was pervasive throughout the entire store, and it significantly detracted from the overall shopping experience.
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July 2023 by Indigo Violet
I went to this location today to do a return and the customer service was excellent. The management was also very efficient. I have been to numerous stores in the city and this is the best one.I would highly recommend to shop here!
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July 2023 by dan
Only place that sells 30 dollar underware that has a massive tag on the inside that is 1. Super annoying and 2. Has risks damage when removing it. Such a large brand name store should be smart and mindful enough to design their clothes better. 1 star, I really urge people to notice things like this push back on small details that large companies clearly have lost touch with.
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July 2023 by Helen B (VoidX)
The lady with a long hair and dark skin was very rude. We looking for my son's sleepwear and she just approaches my son saying not to touch the clothes as it is newly hang. I heard it ,and I find it very rude so we just walk out the store and decided not to buy !!! No customer service at all ! Rude ! ☹️?
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June 2023 by Jonathan Lau
We came here to purchase clothing for our 6 year old daughter. Plenty of options as my wife was having fun picking out things.Paying was an adventure.From time to time, Metro sells H&M gift cards at a discount. However, these appear to be the paper kinds. These paper gift cards have a difficult time being read by H&M point of sale (POS, which ironically means something else that fits) machines.In order to redeem these gift cards, the sales associate needs to enter the cards manually. Afterwards, they require a manager’s override to process the gift card.Not a big deal, just need to wait. Luckily we shopped early so there were no lineups behind us.Otherwise, it’s a good store with plenty of options.
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June 2023 by Mary T.
I was downtown almost a week ago. I tend to see this H&M whenever I'm in the Yonge-Dundas area for a variety of reasons. I'm staring at it from the second floor of Muji. It's in my face across from Yonge-Dundas Centre. I'm stuck in traffic going eastbound on Dundas Street West and the store is right in front of me. I have been to this H&M in the past. Frankly, I'm not a fast fashion fan. I tend to wear pieces for years. They either die because I cannot mend the article of clothing anymore or I simply don't fit in it anymore. That's not to say that H&M produces crappy pieces. When I first got into H&M, I purchased a nice silk-like blouse. I still have it. It has endured. I wear it to more formal outings. I will say that the quality of their clothing has since deteriorated. It's the main reason why I don't shop here regularly.I do like this store, though. It has two floors with an elevator and escalator. Accessibility is there.It does get busy. I do need to use the change room because I don't know what my size is. The lineups to get an available change room require patience. If you do need help, there aren't too many staff members.The return policy is weird if you order online. Say you get your item shipped to you and it doesn't fit. You'd think that you can easily hit your local H&M and return it there. Nope. You need to fill out a form and mail your item back. It's a bit of a hassle, and neither promotes convenience, no stellar customer service.H&M is a Swedish chain. This store tries to give the impression that it's a flagship store in Canada. However, if you do visit the flagship store in Stockholm, it's drastically different. It includes being able to rent dresses, including bridal. I don't know whether it's trying to move away from fast fashion. Perhaps the bridal gowns are of better quality.We'll see whether some of those rental concepts ever make it to Canada. If you do like leggings and t-shirts that you expect to wear a few times before they rip and become cleaning rags, shop here. Otherwise, you may want to consider clothing pieces that endure over time, without keeping up with crazy fashion trends.(206)
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May 2023 by Andrianna Larichieva
Unfriendly staff. I was in a rush, had to buy a swimsuit for my daughter and choose a couple of other clothes. But when I learned at the cashier that there are no discounts and had quickly looked through other items, I was rushed to step away there was another customer behind me. I literarily spent 1 minute at the cashier and was asked to move. No wonder the store is empty. They don't offer any discounts even though there is a Victoria day sale online with 15%-25% discounts.
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April 2023 by Olivia
Lousy service. Was waiting in line 10 minutes on a Wednesday afternoon, 2 cashier there did not know what they were doing. 5 minutes later one called a supervisor, who did not notice the line was building up. another 5 minutes later she called a third cashier, not enough to help the line. By hiring under the polically correct policy, H&M is driving away customers. Do you think customers can not tell the difference?
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January 2023 by Adam Belanger
I love this H&M, the organization of the store is amazing, and seems to be the only H&M where the sizing is accurate. I'm a bit of a bigger guy and usually at other H&M's I need a 4XL which is not accurate, at this store I can always find a L or XL that fits perfectly. If your going to an H&M it's worth it to go to this location.
