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February 2024 by Yue Ma
Overall very bad experience. I had some screws ready at the register and was asking for a female cord end. A guy with a pair of glasses just yelled at me ‘what are you looking for!’ I have been there for a few times and I can say this was Definitely Not the first time. Almost everyone looks depressed and easily offended for normal interactions. Material wise they do offer quality stuff with a reasonable price.
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November 2023 by Rico Basha
Helpful staff. Found all.kunflds of pipe fittings
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October 2023 by Jabbar Nazari
They have the worst return policy
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August 2023 by khalid hafeez
Regular buyer but today I was disappointed because they over charged me for weld-on 45 adhesive compare to few other supplier who are selling for way less I wish I checked them before but since I was regular customer I never thought they will rip me off even when I called them after purchasing they said this is our price very rude no customer service at I paid at least 25% more not happy sign co should be aware
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June 2023 by Anirudh Kodial
I visited here today to get a couple of screws that I needed. I was greeted by a kind lady, who got me what I needed. I got screws in a couple of different lengths as I wasn't sure what the exact length I required would be. I casually asked the lady if they accept returns in case either of the lengths don't fit, and another employee happened to be there in that area. He was rude and curt, shouted at me "No exchanges, no returns!" Don't know what to make of that.I recommend any hobbyist like me, coming here for their needs to make sure they know exactly what they want if they don't want to be greeted by said rude 'gentleman'.
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August 2022 by Deenesh Bhajan
Very rude. Will not visit again nor recommend!
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May 2022 by Alex Ching
This is now my go-to hardware store to get my parts and supplies for home use and for work.The staff now recognizes me and always great me and ask if I need help.Most of the time I just bring one of what I need then tell them how many, and they bag it all up for me.There are no prices listed anywhere but 9 times out of 10 their prices are MUCH cheaper than Home Depot etc.Very helpful and friendly.Even if you don't know exactly what you need, you have to have a good idea and they can pin point the item for you.I'm not a "professional" by any means, but I respect their time and help so their no return policy is fair.Know what you need, get what you need =)Thanks Hon-Mark
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May 2022 by Alex
This is now my go-to hardware store to get my parts and supplies for home use and for work. The staff now recognizes me and always great me and ask if I need help. Most of the time I just bring one of what I need then tell them how many, and they bag it all up for me. Very helpful and friendly. Even if you don't know exactly what you need, you have to have a good idea and they can pin point the item for you. I'm not a "professional" by any means, but I respect their time and help so their no return policy is fair. Know what you need, get what you need =) Thanks Hon-Mark
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April 2022 by Aaron Metal & Glass
The best hardware supplier we ever worked. Their category is complete. Customer service is great. Jeff and Rock are very professional. Very satisfied when we worked with them in the past many years.
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April 2022 by Bailey
The staffs are always friendly, professional, and knowledgeable. Their selection was always great, as well as competitive pricing. Highly Recommend! Rock is amazing!
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January 2022 by Karyn Dumble
We had the best experience here. We walked in, having been referred from The Metal Supermarket, needing help to figure out everything required to create outdoor curtain rods out of pipe. The staff helped us to choose the materials, figure out the measures, and gave us guidance on how to prep the pipe before installation. They are friendly, knowledgeable and took the time to explain everything to us amateurs. It took them all of 90 minutes to prepare the order (including cutting and threading the various pipes) and ready it for pick up. It was such a great experience. I will absolutely use Hon-Mark again.
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January 2022 by Kanthi Dias
Customer service is very unsatisfactory, very rude, shout at customers when asked a question, too lazy to explain or show products. No respect for customers at all and they do not realize that they are dealing with the Canadian Market and making profits. Be respectful when dealing with customers.
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November 2021 by Mo Imtaz
This place is great overall with the best prices and good selection. The staff is very knowledgeable and friendly. The store advertises that they serve professionals and their no return policy is not a big deal if you’re a professional.
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September 2021 by Jason Coleman
5 star so far. Just grabbed a king Canada industrial kc-2020A air compressor. Same pricing as everywhere else. Curb side pick up. Would 100% come back and check out what items are in store once things re-open. Their web site is on construction. Staff was friendly on the phone and for pick up. I’m a carpenter and I’m always looking to purchase local, rather then big box.... I don’t know why some of these reviews speak about them being asian. We all pay taxes
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November 2020 by Infinity Autoparts
We used to support this business for years, Recent interactions shows us that their customer service us really bad and rude. Also they employ their own kind and everyone has similar attitude. Their staff needs better training. We really hope they educate their staff on giving customer service.
