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March 2024 by belinda comeau
Wonderful customer service! The lady working was very nice and helpful. She helped me try on shoes to figure out if they were a good fit and explained how to determine a good fit to a noob like me. The store itself was also very clean and organized. Would definitely recommend to my friends and will likely be back again!
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December 2023 by Mateusz Krekora
Julie the store manager is super helpful and knowledgeable. I did some online research myself but I listened to her expert opinion and found the right shoe thanks to her
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December 2023 by Nike Help
Honestly the other staff is great, this one lady however likes to patronize me - a customer- over MY selection of shoes. Someone else was already helping me and she continued to be condescending about asking what I’m looking for and if I didn’t answer with her exact words she’d just passively and aggressively ask the question again- but I didn’t even need any help from her. This lady has black hair and and glasses- you need to find a job outside of customer service! Not welcoming or encouraging at all from her!
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October 2023 by Stephanie Bonczuk
Went in to get some shoes since I spend hours on my feet. The woman there was extremely helpful and wasn't pushy at all. Got some great advice and when I left I felt confident in my purchase. It's been 2 weeks and I have no regrets.
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October 2023 by Sophie Currie
I had a great experience, the customer service was on point. Kiyoko was friendly and especially helpful in suggesting different shoes that would best suit my needs, and she showed the heel-lock technique for lacing as well! Would shop here again for sure.
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September 2023 by Nicholas Gittens
Sales people know everything about shoes!!! This is the place to go if you need a new running shoe
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August 2023 by Craig Gittens
Sales people know everything about shoes!!! This is the place to go if you need a new running shoe
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June 2023 by Edgardo Reyes
Love this place, very helpful staff. If you are looking for sports stuff. This place I can recommend. Very low price. The only challenge here's is not free parking, and sometimes no available spot to park
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June 2023 by Leo Leviant
From reading reviews online I expected this place to be pricey but it isn’t really. The pricing is a bit over the average but they have a great selection of options for support, balance, size and shape that you won’t find in most stores. If you don’t mind spending a bit more for great shoes (or need special shoes) check it out.
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May 2023 by Juliet Song
I walked in and out with the pair of shoes I originally wanted. But the customer service was terrible. The lady that helped me was not engaging, borderline standoff-ish and rude. I didn't feel comfortable or welcomed. I made the purchase because I knew what I wanted but if I were to have questions, I probably would've had a terrible experience with her
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February 2023 by Em Hulan
had a very pleasant experience here. store is in a convenient location and was easy to find. the store was recommended to me by one of my instructors as i need a solid pair of running shoes for the fitness portion. the sales lady was very kind and patient. i had no idea what i was looking for but she took the time to try several options that were suitable for me. she asked lots of relevant questions and quickly helped me find a pair that fit great and were comfortable for the level of exercise i am doing. Thanks for the great experience and I will recommend this place to my classmates :)
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February 2023 by Kemi Lo
Extremely helpful and knowledgeable staff.
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January 2023 by Steven Lew
I stopped using this location because of one particular middle-aged Asian female staff. She is friendly only when a customer wants to make a purchase. When I went to return something, she suddenly gave me an attitude and the worst customer service. Several other people in my running club also had similar experiences and also stopped using this location because of her.
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January 2023 by Alison
I recently purchased two pairs of shoes from the Rosedale store, which I weren't sure about in the store and decided to try them out at home. Eventually I decided neither quite fit my foot and returned both in separate occasions at this location. The first return was done on a weekend and was a normal interaction, where staff were perfectly friendly albeit being a bit busy. The second return was done during the week with an older blonde woman and was an alarmingly unpleasant experience all around. She also followed really questionable business practices.During that occasion, I was treated with various microaggressions from this employee the moment I stepped into the store. I was made to feel like I have been visually profiled, and based on my appearance alone was deemed to be a dishonest person and thus was unwelcome in the store. (I am a person of colour.) Although I had everything required for complying with the store's return policy, my requested transaction was interrogated along with my previous transaction history with the Running Room. The employee did not allow me to tap my own credit card for the return transaction, but rather took the card, scrutinized the details of the card before tapping it herself. She also seized all of my receipts of the transaction, including the ones for my initial purchase and the previous return which were stapled together. I was left only with the credit card machine transaction confirmation receipts. (I have been a customer of the Running Room for a while now and this isn't normal process.)Because of her abnormal behaviour regarding my credit card, I left the store feeling really worried that she may have falsified the transaction or did something questionable with my credit card. Luckily the return did go through. But as it turned out, my credit card company did independently flag my card as being compromised and locked it immediately after that transaction. Now I have to get a new card with a new number.If the home office reads this review, it's really not okay to treat people like as if they're second class citizens. I won't be returning to this store again.
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December 2022 by Leonidus Thomas
Brian was so attentive and so knowledgeable. Highly recommend. Thanks again.
