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October 2024 by Umer Lateef
I was supposed to meet with a Linda Bin for an appointment regarding a credit card, I did not receive any email from Scalia bank regarding the time and location for this meeting. Upon finally getting through to their customer service they were able to give me the branch and address. This caused a delay in me getting there and Linda who was supposed to meet me upon arrival explained how she’s busy and can’t meet me. Then she said we can’t ‘magically extend’ the terms on your card which was so unprofessional and insulting cuz she was addressing me in front of a crowd of people that dint have to hear about my banking needs or any personal info regarding what I was there for. She further discussed the exact amount that I was approved for and my employment status in front of a crowd of people that absolutely had no reason to hear such personal details about me. I don’t remember the last time I embarrassed this terribly and I am considering taking legal action if possible for the disrespect I’ve had to face today due to unprofessional behaviour of people this bank appoints to represent them.
Wouldn’t reckoned them or their services as this branch is run by a group of unprofessional and disrespectful people.
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July 2024 by M4M
Went to this bank today to replace my bank card. This chinese lady bank teller was asking for information that i had previously disclosed to Scotiabank customer service. the notes were already linked on my account. After this she started handing random papers asking for my bank details for “verification” mind you i have NEVER in my life jumped through so much loops to get a new debit card. Usually ID is enough. so as the cautious person i am i am asking for more information as to why she is asking the same questions over and over. anyways i speak to another telling end up filling out the requested form and he send me to SCARBOROUGH to unlock my account because i answered the questions “wrong” how would i not know what my mothers maiden name is? Plus, i was previously leveled out of my online banking account so for them to ask me what my estimated balance is and i not know.. like why are we surprised, of course i cant tell you i haven’t looked at my account in 4 flipping days. anyways due to this racist interaction i have closed my scotiabank account. there are too many banks in canada to work with someone who you don’t like.
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July 2024 by shurouq hijazi
Complete incompetence. Was told I couldn’t set auto deposit to pay off my credit card by the front desk tellers only then to get a financial advisor who said it was possible but he couldn’t do it on his system because he doesn’t have access and I’d have to go to my home branch!
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July 2024 by Lama tashi
Zero customer service telling to do online.
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January 2024 by Tamika Dorrington
Usually no lineups, probably because their services are lacking. I visited the branch to get some USD and apparently only one person in the entire branch is able to do this and if they’re on a lunch break (in the middle of the afternoon) then you’re advised to visit another location!
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November 2023 by Arka T
I came to simply open a Checking account and was offered to apply for a credit card in the process, which I politely accepted as it was a good deal. However, I had to spend an hour waiting while they were LITERALLY DRAINING all my personal information from me.. I bank with other bank for over 4 years and NOBODY has ever asked for my Job Offer with my WAGE, Bank Statements and Pay Stubs.. come on guys, it is just too much.. i was very patient with everything but at the end apparently their manager NEEDED EVEN MORE. In the beginning, nobody told me that I would need to provide all these documents. I regret going there cause after all I just refused to get a credit card. Honestly, I am very VERY patient and understanding but this was just too much.
Financial Advisor Vrusti was very kind and polite, she was just trying to deliver her manager’s message. But manager just kept asking more info. Honestly, I felt like I am being audited by police. Very negative aftertaste after my visit. Would not recommend to anyone, especially to immigrants as I was treated like they don’t trust me and I have to prove myself to them…
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August 2023 by John Q
I work across the street and have been coming here for 10 years. Never a single issue ever. I find the service is great, beautiful space! Arguably the prettiest bank branch in Toronto.
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May 2023 by Arjun Mehra
Looks like a change is needed in the management. ………….. However Raj is the only saving grace.
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March 2023 by Max Ji
Both the call centre and the branch are extremely unhelpful in everything. They just kicked me between each other and neither can get my problem fixed. Glad that I have already closed all my relationship with Scotiabank
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March 2023 by Tim W
The staff turnover in the last couple of years suggests this is as bad a place to work as it is to be a client. Didn’t used to be this way. Try a different branch or, better yet, a different bank.
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December 2022 by Arka Tulegenova
I came to simply open a Checking account and was offered to apply for a credit card in the process, which I politely accepted as it was a good deal. However, I had to spend an hour waiting while they were LITERALLY DRAINING all my personal information from me.. I bank with other bank for over 4 years and NOBODY has ever asked for my Job Offer with my WAGE, Bank Statements and Pay Stubs.. come on guys, it is just too much.. i was very patient with everything but at the end apparently their manager NEEDED EVEN MORE. In the beginning, nobody told me that I would need to provide all these documents. I regret going there cause after all I just refused to get a credit card. Honestly, I am very VERY patient and understanding but this was just too much.Financial Advisor Vrusti was very kind and polite, she was just trying to deliver her manager’s message. But manager just kept asking more info. Honestly, I felt like I am being audited by police. Very negative aftertaste after my visit. Would not recommend to anyone, especially to immigrants as I was treated like they don’t trust me and I have to prove myself to them…
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November 2022 by Robert Nederlof
I am seriously not understanding all the recent reviews. I've visited this location multiple times now, they have pretty normal opening hours in my opinion and their service is really good! As an international student, I've had quite a lot of essential financial things to take care of, and the staff at this branch literally helped me with every single one of them.Thanks, Scotiabank! I am a happy new customer!
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November 2022 by Patrick Duncan
It’s never open
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November 2022 by Rebecca
Atm is NOT open after hours.
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May 2022 by Julian L.
I agree with the previous writer who said this is the worst bank in Canada. I totally totally agree. It turns out 20 years ago my soon to be ex-husband waltzed into Scotiabank and demanded a joint line of credit under my name even though he didn't have my signature or knowledge or permission. Scotiabank went ahead and gave him that line of credit and now that we are divorcing I am stuck with a $25,000 bill. I have escalated exactly as Scotiabank requested all the way to the office of the president and months later still no resolution or help just excuses and more delays. They said they don't keep written records from 20 years ago and this is my fault because I should've known about it. How would I know when I've literally never received mail from Scotiabank? My ex-husband and I have never had any bank accounts in common, we keep all our banking separate. I'm going to post this review on absolutely everything possible online and my friend who is a compliance officer and has 2 million Twitter followers will hear about it as well!!!!!
