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December 2024 by Ziad Hamdieh
Parth is a critical thinker and an excellent customer service representative. I am happy that he assisted me quickly and efficiently. Way to go!
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December 2024 by Zahan Badshah
Sandy and Trissi were extremely helpful and stayed till late to help me with my problem. Great customer service!
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December 2024 by Divyesh Satani
**Feedback for Associate Parth**
I recently purchased a mobile plan from the store, but I found it to be too costly and decided to return it the very next day. However, when I visited the store, the associate named Parth denied my request, stating that I should come back on weekdays. His response was unprofessional and lacked proper manners. He spoke with an unnecessary attitude, making the experience very unpleasant. I expected better customer service and understanding, especially for a valid return made within the acceptable timeframe. This behavior is not acceptable and needs to be addressed.
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October 2024 by Debbie Gibson
They don't answer their phone and hang up on you, Rude
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September 2024 by William Langenhoven
We just want to share the great experience we had with Neethu She was so patient with us being seniors and not tech savvy Fido is so privileged to have her making her customers feel so special
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May 2024 by Apoeso Opeoluwa
Excellent customer service.
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May 2024 by Yohannes Alemseged
Very positive experience yesterday with Daniel, thank you Daniel for your help with everything! 10/10 recommend.
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April 2024 by Jonathan Bourgeois
Got helped today by Christian, great efficient service, great attitude 👌. Didn't have to wait too too long (15minutes maybe?)
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March 2024 by Kaila Sodaro
Went yesterday to upgrade my phone and walked out. The girl was pushy and kept trying to give us multiple options to save money then would say oh yeah but... you need a $200 down payment then you need to add this don't use autopay
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February 2024 by Aman Shrivastav
Bad service from the lady working in, would prefer being treated like a customer rather than like her employee, i prefer going in and getting the work done by them, cuz when i walked in , she literally told me DO IT YOURSELF with a look so unhealthy.
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January 2024 by Nadir Khatri
Very Slow ServiceHire some staff
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January 2024 by Mansoureh Talachian
Thank you Trissi in Fido . He is very helpful and kind . He did the best for four of my friends. He is very professional in his job . I am really happy to discover such a nice one .
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January 2024 by MURAT GUNARSLAN
Horribly mislead us and had us without internet for 3 days,Small note, each trip to Fido means like an hour wait. Super annoying.We went there to make the switch from Rogers, however we had one last thing to do where she assured us that we could do over the phone in a minute. Turns out the phone she gave doesn't even work.Next day we go, she is not there so we had to wait for the next day. We eventually figured it out what we needed to do through our own research and next day went there again, turns out told us the account holder name wrong so we waited 1 hour for absolutely nothing. Went home, waited for the line again, got the actual account holder and finally made the switch with someone who knows what they are doing.
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January 2024 by Gaurav Gupta
The worst store to go in. I had to go to return the device as I couldn't do that online and I don't think I have ever witnessed staff rude than those working here. Clearly a few rasist folks with no knowledge of how to talk to a customer.
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January 2024 by sujal chauhan
Extremely poor and slow service. Feels like staff is intentionally making everyone wait and wasting time.
