-
March 2024 by Kaila Sodaro
Went yesterday to upgrade my phone and walked out. The girl was pushy and kept trying to give us multiple options to save money then would say oh yeah but... you need a $200 down payment then you need to add this don't use autopay
-
February 2024 by Aman Shrivastav
Bad service from the lady working in, would prefer being treated like a customer rather than like her employee, i prefer going in and getting the work done by them, cuz when i walked in , she literally told me DO IT YOURSELF with a look so unhealthy.
-
January 2024 by Nadir Khatri
Very Slow ServiceHire some staff
-
January 2024 by Mansoureh Talachian
Thank you Trissi in Fido . He is very helpful and kind . He did the best for four of my friends. He is very professional in his job . I am really happy to discover such a nice one .
-
January 2024 by MURAT GUNARSLAN
Horribly mislead us and had us without internet for 3 days,Small note, each trip to Fido means like an hour wait. Super annoying.We went there to make the switch from Rogers, however we had one last thing to do where she assured us that we could do over the phone in a minute. Turns out the phone she gave doesn't even work.Next day we go, she is not there so we had to wait for the next day. We eventually figured it out what we needed to do through our own research and next day went there again, turns out told us the account holder name wrong so we waited 1 hour for absolutely nothing. Went home, waited for the line again, got the actual account holder and finally made the switch with someone who knows what they are doing.
-
January 2024 by Gaurav Gupta
The worst store to go in. I had to go to return the device as I couldn't do that online and I don't think I have ever witnessed staff rude than those working here. Clearly a few rasist folks with no knowledge of how to talk to a customer.
-
January 2024 by sujal chauhan
Extremely poor and slow service. Feels like staff is intentionally making everyone wait and wasting time.
-
December 2023 by Chris Jamieson
Today I ordered a phone to be picked up in store through the Fido app. It was made clear via the email received it would be as easy as going to pick up the phone and leave.There was a technical issue with the system that did not allow them to enter the IMEI on my account. Instead of focusing on solutioning, the rep tried to:1) Activate a new line on Rogers for me2) Sell me internet3) Get me to sign up for a new credit card.Including my 45 minute drive(one way), the whole ordeal took 4 hours. I didn't get a phone, and I don't have a solution.Telecommunications companies train their employees to be so cutthroat on commission opportunities that they're less interested in solving problems.By the end of the night the rep said "Sorry nothing we can do" and was anxious to get me out of the store so they could close up.I would like a call from the manager December 5th, 2023. This needs to get sorted and I expect Fido to do something compensatory for having egregiously wasted so much of my time.
-
November 2023 by Balyogeshwar
Associate name: Christian - Roger'sWhy the heck r u telling me about your break? Its your thing.Poor serviceNeed to learn the essence of customer service.Issue: I bought this phone a week ago. Battery life is poor.On telling it, he says it needs to be explained. On explaining it, he puts the phone on battery saving mode and tells me to use it. Why the heck should I put my brand new phone on battery saving mode??I'm never gonna buy anything from this store again. What a shame for the store.Will pay for my entire phone sooner and never gonna come back.I hope it doesn't happen with anyone else.
-
November 2023 by Tarun Thakor
Here is you regular customer who was using fido for last 2 years sending you the message one last time regarding the charges you guys are doing. Stop scamming your loyal customer with the add on or offers which expired every 3 months and then again in the 4th month its remains same. Without informing in a separate mail or via text you guys are not allowed to charge extra with any of your customer. I have been using fido ever since I come here in canada and got an offer with 1500 international minutes and then after some months I have added add on which again gave me some international minutes to call but now as time passed Fido charged me nearly 200 dollars just for the international minutes without informing me. Now if i call any of the customer service representative they are telling me you can see the bill it is mentioned that your offer/ add on is going to end in this date. But my concern is that why didnt anyone inform me regarding new add on or add some offer to not have this much extra charges rather than scamming this much amount. To be honest I am a student who finds difficulties getting a job and seeing the bill which is 4 times than normal amount can make anyone scared. I will never ever use fido and will never recommend any of the my near and dear ones to get the fido sim card or roger.
-
September 2023 by Kritika Sobti
I was surprised to see that my first bill amounted to $84 CAD, which is considerably higher than I anticipated.As a student, managing our finances is crucial, and this unexpected charge has put additional strain on my budget. Upon discussing this matter with some of my friends who are also Fido customers, it has come to my attention that they did not incur any additional charges upon joining the service. This discrepancy has left me perplexed and concerned.I kindly request that you review my account and consider reducing or eliminating the extra charges that were applied to my first bill. I believe there may have been a misunderstanding or error, and I hope that this matter can be resolved amicably.
-
June 2023 by Muskaan Sodha
Thank you neethu, for your incredible service. I cannot believe what an amazing customer service you provided me with, your smiling face and friendliness touched my heart. Thank you.
-
June 2023 by Mahmoud Ashraf Salem
Went to replace my sim card, the representative (christien i think) wouldnt do it because my middle name is used instead of my last name (both are on ID, since 10 years ago when the account was created) same address same photo. Turns out that i didnt need this anyways because i can do it from the app. Just incompetence and annoyance without much sense !10 years bought multiple phones and lines with that same account, but looks like they didn't have a clue ..
-
May 2023 by Jie Xia
Farheen was wonderful. I lost my simcard and failed to reply “yes” for a transfer from bell to fidos. It was a mess for me but she took over everything and solved the problem in 15mins. Steady, capable, and understanding. She didn’t even charge me for the new SIM card.
-
March 2023 by Wei He
This store can not solve any problems with customers, and it only sells products and plans. Online representatives and store staff look like two different companies as they provide totally unrelated information,which wastes me 1 hour.