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February 2024 by Graham Poulin
Great prices and helpful staff. Sometimes clothes don't last but return policy is decent
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February 2024 by Habibeh Razavi
I bought ski goggles from this store. They were fogging up and my son almost had a terrible accident. I took them to the store to return or exchange them, they did not return the product and would not solve the problem in any way. The assistant manager was incredibly rude and unhelpful. I’m a long time customer but I will never shop from here again. Absolute garbage customer service.
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January 2024 by Deepa Joshi
Mississauga Hyundai, and Mr. Ala, are a best combo that anyone can have for a better deal.
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January 2024 by milan patel
Great product with great deal
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January 2024 by Sandhya Chaudhary
Please I request you to train your store workers well. I specifically asked if it was waterproof or not and he said it was. Don't mislead your customers into buying your products with wrong information.I went to return the boots but they denied.I suggest anyone looking to buy from them to look for some other brands. They just ruined my winter.
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January 2024 by Lindsay Trites
The jackets are of great quality. I love going in during their store-wide sales.
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January 2024 by Kalpit Lakhadhariya
Very bad experience from sales executives with no friendly assistance and help on ask
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January 2024 by Chintan Chauhan
Worst customer service ever I faced, I was buying snow boots and employee came and said this is boots are not good just buy online which is awkward.
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January 2024 by dev naik
One of the best places to buy a winter jacket for new students . Good customer service facility. I met a sales associate dharmesh at the store he was good at explaining the ski jackets and I got the extreme jacket.
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January 2024 by Guragampreet Singh
Pretty good quality at good rates.
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January 2024 by sherin
I had a bad experience at mountain ware house Waterloo. I purchased a winter boot from mountain warehouse and after 1.5 months it started to leak, as per their rules if a product is faulty we can return it and they are providing 12 months warranty to all products. The issue with the winter boot was when walking in the snow it gets wet, I said this issue to the staff and he told that we were lying. And he poured some water above the boots and without even properly looking it he said that it is not faulty I tried to explain again and he didn’t even minded. The worst customer service I ever had. His attitude towards us was really worst.
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December 2023 by lynn harper
Well organized, clean store with great service. I have brought a 3in1 Jacket, a down jacket, a long down coat, t-shirts, boots, and gifts from Mountain warehouse in Waterloo. The customer service representatives are approachable, personable, and knowledgeable. David, the store manager is always upfront to help customers and his staff. The atmosphere is comfortable for a customer to browse, try on, and buy.
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December 2023 by Bouran Abbas
I was shocked, because the meet was hard not tender and the cheese plate were smelling fishy ?, very bad experience
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December 2023 by Chandra Durgempudi
While Mountain Warehouse offers a variety of outdoor gear, I must express that my personal experience with their service has not been as satisfactory as expected. The service seemed lacking, and there were instances where the assistance provided did not meet the standard of excellence I typically anticipate. It's crucial for establishments to consistently uphold high service standards to ensure customer satisfaction. I hope Mountain Warehouse takes feedback into account to enhance the overall customer experience.
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December 2023 by Layo Xavier
I didn't find this outlet staff friendly. They were engaged in their own activities. Also, in checkout the person didn't even smile.
