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February 2024 by L W-U (Wyche1)
Lisa is an amazing cosmetic manager
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June 2023 by Nina
Great experience
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June 2023 by Most Rahaman
The place appears quite tidy, not overly crowded, and the pharmacy area seems to be relatively quiet. The pharmacists are quite cooperative, and they go out of their way to assist you by accompanying you to the medicine aisle. On one occasion, when there was a shortage of baby Tylenol, the pharmacist provided valuable guidance and directed me to another pharmacy that produces Ibuprofen specifically for babies. This was an extremely helpful gesture from the pharmacist.
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April 2023 by Lisa Hines
The store is fine, it is generally clean, and I have always had good experiences with the pharmacy (though they are not my primary pharmacy in Waterloo). My issue is with a cashier who is often there and will not scan things herself. She also always has an opinion about everything and will talk your ear off and is quite judgemental. I came in with a return well within the 30 days and she started lecturing me about the 30 day return policy rather than just doing the return. I avoid this location when she is on now, or will do self-checkout even if no one is in line.
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April 2023 by pauline Boss
This is hit or miss. The retail part of this location is good and you can find some good deals. The pharmacy at this location is very busy and you can wait an extended amount of time for your prescriptions to be ready. If you need something fast I suggest you call ahead or find somewhere else. The staff at the pharmacy seem to change and they don't know their clients like you would have a small run pharmacy.
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February 2023 by john delangen
Great experience with the pharmacist! They didn't have the medication in stock that was prescribed and he helped me call around to find a place that did. Amazing service with compassion!
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November 2022 by Holly Ankucza
Pharmacy is incredibly rude, and slow. Worst experience I’ve had at a pharmacy by far. When going to check out, I had to hold everything up with the barcode for the person at cash to scan, they wouldn’t touch a single item I brought up to cash. I put cash on the counter to pay, and the employee just looked at me until I put the cash in their hand. Will not be returning. Felt like I was doing my own checkout. Not sure why anyone was even on cash.
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November 2022 by Kendra Seymour
I have had two very poor experiences where the pharmacist doesn't want to give me the time of day, seems almost angry to have to answer my question and has no interest in providing me any suggestions. Not very helpful at all
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October 2022 by Heather Fahrenkopf
The pharmacist that was working this evening (Oct 20) was super quick to find an ointment for the deep cut on my finger! I walked up to the counter, told him the problem, he walked to the aisle and handed me a cream and told me twice a day and I was on my way! Loved the self serve check out as well. Very quick and easy! Thanks!!
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October 2022 by Brianne Petrina
I came in late one evening with a much needed script for my child. The pharmacist was extremely helpful, filled it right away and explained everything so thoroughly. Thank you Hema!
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September 2022 by Nick walsh
Overpriced on everything. Everytime Ive gone in here its because it's the closest to my house. I notice everything I've bought is more expensive than anywhere else. This last time I got a gift card for 50$ and they charged 5.95 plus tax for an activation fee?? Greedy. I've never had anywhere do this. What a joke! I won't ever come back even if it's beside my house.
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September 2021 by Rick Rahim
Very fast, reliable and super friendly staff. I switched over from Shoppers Drug Mart due to long wait times, several unfriendly staff members, low pharmaceutical stock, unreliable pharmaceutical inventory, long wait times for pharmaceuticals needing to be ordered from manufacturers, rarely answered phones past 730pm, unreliable pick up times, and poorly stocked shelves...best decision I have ever made. Thank you Rexall for giving me peace of mind. 100% recommend
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September 2021 by Rosemary Zehr
I found the front staff member Hannah, very helpful, both when I called (got through on first try but it was early morning) about the availability of an item, and then later when I came to the store, she was cheerful, thoughtful and efficient. After reading the negative reviews for this location, I felt compelled to say what my recent experience was.I don't shop at Rexall often, since their removal of the Air Miles program, and there are no locations close to where I live, but I do go on occasion, and wanted to say that I have not had any issues of late.
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September 2021 by kartiki bhatnagar
Very nice and courteous staff. I was able to get my prescription faxed from my doctor within 15 minutes and they had my medicine ready within the hour. Not sure why the bad reviews, but I'll be coming here for all my medical needs. :)
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September 2021 by Lester Ference
I really enjoyed coming here when Lou was the pharmacist. After he left I ended up moving away and found a great little pharmacy with a young pharmacist who reminded me of Lou. Now that I’m back in Waterloo I thought I would try Rexall again. What a mistake. The pharmacy seems to always be in disarray, things aren’t ready when promised, wait times seem unusually long. I’ve since moved up the street to Schill’s Remedys Rx and couldn’t be happier. I would highly recommend switching there.