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January 2024 by Lissa Vyanne
I had never been to a Sleep Country before. Saadia Baig assisted me.I thought her non pressure, very informative style was perfect.When the mattress I selected became unavailable online, she went to lengths to find me an alternative that I was happy with.It was a very positive customer experience for me and I would absolutely go back.
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December 2023 by Emily Moroz
Great customer service!
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December 2023 by Fysher Pilon
Manager gave me a great deal, very helpful, would 10/10 recommend this store, Erika was a fantastic sales rep and will definitely be back to see her!
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December 2023 by Bob D
Friendly staff. Manager gave us the Black Friday deal on a mattress even though it had expired a few days earlier.
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November 2023 by Semire Eskiocak
At the store sales representatives were nice and helpful, however the mattresses I purchased smelled awful!! It has been 3 days, at this weather I have been keeping bedrooms windows open day and night. Especially one of the mattress still smells of chemicals, I called customer service. The agent was nice, but she said they could not do anything about the smell, they don’t except return and they don’t do exchange since it wasn’t damaged. The company doesn’t care if the customer is not satisfied and having a hard time with the smell, basically I got stuck with an expensive smelly mattress at my house :(
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October 2023 by Sandra E.D.
Whether you're looking for a new pillow, or mattress, you'll be happy to know that you'll most likely find it here! I picked this location as it's close to where I live and was eager to look at the special pillows that they have. Erika greeted us and was very friendly to chat with. She has a wealth of knowledge about the products (plus she's been working with the company for many years!), and makes recommendations based on what you are interested/need for your sleep. She also shares her own experiences with the products which I found helpful as well. I tried out the pillows on a mattress similar to mine, and decided which one I wanted to go with. I got a fantastic deal on the pillow and the satin pillowcase that I also picked out. I'm so happy with my overall experience here! I very much recommend this Sleep Country location and will be back!
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October 2023 by jade dickson
We went in yesterday to try out new mattresses and Erika was so lovely! Super knowledge, not pushy for sales, and answered any questions we had. Thanks Erika!
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August 2023 by Helen Bothwell
Really good experience. I got a fantastic pillow to help with my nagging neck and back. Only 1 night, and impressed. Thank you
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August 2023 by Emmanuel Alofe
Jerin Jose was a great help & assisted me in getting a nice mattress. also educated me on the different types of beds & price points & told me about current sales/discounts going on. great experience & I will definitely be recommending to anyone who asks me about getting a mattress
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June 2023 by Ryan O'Connor
I ended up choosing the wrong mattress for my back but it was no problem switching it. You’re in good hands buying from a trusted place like sleep country. Outstanding help from Saadia Baig! Thanks for the great shopping experience!
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June 2023 by Steve Martin
Our visit to Sleep Country was only to purchase a mattress cover. The service was good, the product was just what we needed. However, we needed to return one item. Because we had declined to provide our personal information, the returns process became a two visit experience. While not a huge deal, it was surprising that a large modern Company wouldn't be set up to handle this transaction seamlessly.
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June 2023 by L C
I am extremely disappointed with Sleep Country Canada because my daughter purchased a new mattress and new platform for the mattress. She paid more than $3,500 including pillows and bedding. When the mattress and platform arrived the driver asked us, "You bought used?". We did not understand why he would ask that. As it turned out, the platform they sent us was a used one missing the center structure that holds the mattress. We did not realize this until after the driver left our house and we opened the damaged box it came in. My daughter can't use the platform without this centerpiece. SCC has advised her they cannot deliver a new platform for two weeks. They ridiculously suggested she put the mattress on the floor. She got a new mattress and platform because she has back issues. She is not a dog and will not be sleeping with the mattress on the floor. I am also appalled that even though she paid full price for a new mattress and platform, the store had the audacity to send something used. What do they do at that store, pocket the difference between used/old products and new products? I will not trust SCC again and I strongly suggest other people do not deal with them. Take your money to a more reputable mattress store. What they did was fraudulent and they say it will take two weeks to rectify their deceptive practices. Meanwhile, my daughter is still struggling with her back issues and they do not care at all about their customer. I gave them one star because Google won't allow you to leave a review with 0 stars, but that is what they deserve. A proper, reputable dealer would get this rectified as soon as possible, even if it means the store manager has to drive to our house personally to deliver a new (not used) platform.
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June 2023 by Laloo Philip
Great product with reasonable price. We got 2 queen mattress, protector ,pillows, bedsheets from sleep country.Sales person Jerin and Kesia who know the product, explain clearly, able to make our decisions easy.The delivery person Ginish is polite did a good job. Took our old mattress and box spring with them.
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June 2023 by Shachi Pancholi
I placed an order in store and Pranav was kind to help me with an ongoing discount. At the time, I didn’t carry my wallet so couldn’t make the full payment but Pranav booked the mattress delivery for me.Later, Nafisat went above and beyond to help me with the remaining process and complete the payment.Small store but great experience! Staff is very kind and knowledgeable.Thank you for such a smooth experience!
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June 2023 by Omar Saleh
I would like to write a special thanks to Jerin. He was very helpful in choosing my stuff, well-knowledgeable, respectful, and patient. He also took care of me after sales. I highly recommend Sleep Country customers ask for Jerin's help and highly recommend Sleep Country take care of Jerin because he is an unvaluable Salesman.