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March 2024 by Mahmoud Tello
Wow where do I even begin! Everything about this establishment is just fantastic!From the showroom decor and variety of furniture, to the welcoming and willingness to help attitude of the sales reps, to the courtesy and kindness of the owner himself our furniture buying experience was exceptional!It makes me so proud that we have such rich and well run local businesses in the region. It really is a breath of fresh air when you can put a face to a successful business instead of doing business with a faceless organization.We bought a dining table, rug, coffee table and side table. The dining table was expected to arrive in 2 to 3 weeks but we got a call that i was ready for pick up THE SAME WEEK!It’s safe to say this shop will be our first port of call when looking for new pieces from now on.To Marshall and his team and everyone behind the scenes, you should be extremely proud of the establishment you’ve built and grown! I wish you continued success in everything you do!
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February 2024 by Karen McWilliams
The sales and service staff are excellent. We've been happy with all the furniture we've purchased. Recently need a repair on a recliner that was purchased years ago and they found the part and a repairman. That's customer service at it's best. Highly recommend.
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February 2024 by Altay89
Great selection of items. I will be returning to browse at the selection of items again soon.
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February 2024 by Matthew Lee
Good service
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February 2024 by Christine Ferrier
We went into St Jacobs Furniture House looking for some living room furniture and were lucky enough to meet up with Camryn who went over and above for us. We spent almost 3 hours in the store, looking at everything, sitting on different pieces, having in depth conversations as we were very set on what we wanted. She never pushed us, and was so patient with us and all of our questions. We went over all the fabrics and colors, and when we finally found our perfect pieces, she was able to find the fabric and color were looking for and followed up with us the next morning.We were told our time frame could possibly be 4-8 weeks for delivery and to my surprise received a call that delivery would be made a little over 2 weeks after our purchase. I received a pleasant call from our delivery driver Christian who was 10 minutes away (and early for our 4 hour window!) and he and his partner were so professional and made the delivery seamless.We had a great experience from start to finish and will definitely be back!
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January 2024 by Lou Lewis
I order two big comfy chairs, a entertainment unit, rug, kitchen table with chairs and two side tables. I am so happy with my products, exceptional quality. The delivery men were friendly and helpful and took all the garbage away with them. I couldn't be happier. Thank you St. Jacobs Furniture House for all your help, Jess your the best. Linda Cole
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January 2024 by D J
I was looking to replace our Queen Platform bed frame that was part of a set with a King Platform bed frame; however, the manufacturer had gone out of business and we were not able to obtain a match to our existing set. I checked out St. Jacobs Furniture web site and found a King bed frame that looked like it would go with our set (it wasn't an exact match but it actually looked like it would compliment our existing set and enhance the overall look). I contacted St. Jacobs Furniture House and spoke with Agnes. Unfortunately the bed frame was not available to see; however, Agnes assured me that the Bed frame I was looking at was great quality and well constructed and would be available to ship in two weeks which worked out perfectly for us. The bed frame was on sale at the time which was an added bonus. Agnes handled all the details efficiently and kept me informed when the bed frame was ready to be sent to our house. The two men that delivered the bedframe set it up and it looked perfect with our existing bedroom furniture and as expected actually complimented our existing set. This was my first buying experience with St. Jacobs Furniture. They will be my go to furniture store the next time we are looking for furniture. I would certainly recommend them for the knowledgeable staff; ease of ordering; value based on price; quality product and expert delivery and installation.
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December 2023 by terri gallan
Beautiful furniture and reasonable prices
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December 2023 by Darlene Begley
A beautiful store great staff
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October 2023 by Leni Tan
Agnes is a gem ! She’s so helpful and provided amazing customer service. I’ve been going there for years and always recommend her and the store to anyone looking for furniture !
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September 2023 by C H
I purchased a new sofa and love seat in March and it is nothing but substandard junk. I contacted the store with pictures to show them that the material is wearing terribly. They tried to tell me it was piling. It is not piling the material wearing is occurring on both the sofa and loveseat. It is terrible and embarrassing. They should be replacing these the lady that I dealt with has the worst customer service skills I have ever encountered in my whole entire life. She was very accusatory and basically didn’t believe me so then they said they were going to send me replacement covers for both they sent me one, so please do not buy from these people. They are awful to deal with. And the furniture this sell is junk We will never spend another dime there.
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August 2023 by Mark Fry
Just bought a beautiful sectional couch from St. Jacobs Furniture House and had an amazing experience. Tom Launslager, their Sales Consulant was super helpful and friendly to deal with. Plus, they have a beautiful showroom. I highly recommend stopping in and taking a look around.
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August 2023 by Dallas Penner
The staff at St. Jacob’s Furniture House was friendly, helpful, and were not pushy to sell. They gave time for us to explore the large store with a huge selection of furniture. I would recommend them to anyone looking to make furniture buying an easy and comfortable experience!
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August 2023 by Mike & Em
Updated ReviewIt's a beautiful showroom and we absolutely loved their products so much that we ended up buying all our furniture for our new house from here!Upon entry, we were greeted immediately by Barry who was pleasant to deal with and did not hover (which was fantastic). He let us wander the store ourselves and we did not feel any pressure to buy.He was attentive and checked in periodically to see if we had any questions!We ended up purchasing a full sectional couch, recliner, full dinnerware set w/chairs, a dinette table w/chairs, a computer desk and king bed!!It was a fantastic price and Barry even helped by providing us good pricing, free delivery & setup!We even bought a couple floor models which typically are supposed to be picked up by the buyer but Barry was so kind as to include those items in the main delivery which made it convenient for us (everything will arrive same time).We have yet to furnish the basement of our home but we would definitely return here for that.Our delivery is set for end of September so will update review after :)
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August 2023 by Alicia Hughes
What an awesome place! The quality and selection of the merchandise is great. Silvia was especially attentive to my needs, and the rest of the staff was very friendly. This will be my go-to now for any furniture/accessories I need in the future.
