St. Jacobs Furniture House is a well-loved furniture store in Waterloo Region, known for its diverse selection and exceptional customer service. Located at 30 Benjamin Road in Waterloo, across from St Jacobs Outlet Mall and beside Jack’s Restaurant, the store is open seven days a week. Visitors can explore a wide variety of furniture and home decor, featuring many room vignettes for bedrooms, dining rooms, kitchens, family rooms, and living rooms. The store offers Canadian custom-made solid wood bedroom sets, bunk beds, sofa sets, reclining chairs, and more, with options spanning from lower-priced items to mid and high-end pieces, making comparison easy.
Customers praise the store for its friendly, helpful staff and quick, efficient service. Many highlight the positive shopping experience, noting the absence of pressure and the large, well-organized showroom. The staff, including sales reps and management, are described as courteous, attentive, and genuinely interested in helping customers find the right furniture. Delivery is noted to be on time and smooth, with some customers mentioning white glove service exceeding expectations.
Overall, customers appreciate the quality of furniture, reasonable prices, and the local business atmosphere. The store’s excellent customer service includes assistance with repairs and parts years after purchase, reinforcing its reputation for reliability and care. St. Jacobs Furniture House stands out as a trusted, friendly place to find quality furniture and home decor.
The purchase of new furniture was a positive one for my elderly mother by the patience and no pressure of salesperson Agnes. Great store with quality furniture!
May 2026
Nice furniture store with very welcoming staffs who are always ready to listen. They take good care of the customer. Special thanks to Cara for all the support with my new furniture. Thank you Nick for showing up today to take care of the legs and make sure everything is fine. It's a pleasure working with you guys. I
April 2026
I was in the store and nick and camryn are very nice and friendly and are good people ill for sure come back 😁